Luxury Retail Senior Sales & Brand Ambassador

Tapestry, Inc.; Penang; On-site; MYR 22,000 - 45,000; Full time

Job summary

Coach in Penang, Malaysia is seeking a Senior Sales Associate to join our luxury retail team. You will represent Coach to customers, drive personal sales, and deliver service that meets the Coach Experience standards.

You will work on omni-channel sales, live stream shopping, and build lasting customer relationships. As a brand ambassador with knowledge of fashion trends, you will maintain energy on the shop floor, achieve sales goals, and collaborate with colleagues to create an inclusive,

Qualifications

• Experience in luxury retail service environment preferred.
• Knowledge of fashion trends and market competition.
• Proficiency with POS operations and mobile devices (iPad/laptop) and walkie-talkie.
• Strong communication with customers and team.
• Ability to work flexible schedule including weekends and public holidays.
• Experience with live stream shopping and creating short videos.
• Social media savvy with trend awareness.
• Ability to engage customers in signing up for brand marketing and clienteling.
• Strong English language proficiency.

Responsibilities

• Understand how individual productivity impacts the store.
• Behave like a brand ambassador.
• Model sales behaviours including omni-channel and virtual selling.
• Maintain high energy on the sales floor.
• Consistently achieve sales goals.
• Able to work with multiple customers simultaneously.
• Consistently anticipate and meet customers’ needs.
• Service all customers according to the Coach Experience standards.
• Participate as a team member and encourage team to meet and exceed performance standards.
• Contribute towards building a team culture in which everyone can show up as themselves and feel seen and heard.
• Champion company initiatives and supports management decisions, owning and driving outstanding customer service.
• Demonstrate professional ethics.

Skills

Customer service

English proficiency

Retail sales

Social media knowledge

Communication

Team collaboration

Tools

POS system

Mobile POS

iPad

Walkie-Talkie

Job description

Coach in Penang, Malaysia is seeking a Senior Sales Associate to join our luxury retail team. You will represent Coach to customers, drive personal sales, and deliver service that meets the Coach Experience standards.

You will work on omni-channel sales, live stream shopping, and build lasting customer relationships. As a brand ambassador with knowledge of fashion trends, you will maintain energy on the shop floor, achieve sales goals, and collaborate with colleagues to create an inclusive,