Senior Logistics & Customer Service Lead

Public Cargo Services Sdn Bhd; Port Klang; On-site; MYR 42,000 - 72,000; Full time

Job summary

Public Cargo Services Sdn Bhd is seeking a Senior Executive Customer Services /Forwarding to maintain customer focus, handle inquiries, and ensure compliant booking and cargo planning for air and sea shipments.

The role involves liaising with carriers, preparing shipping documents, coordinating transportation, and supporting the team to maintain a smooth supply chain across inbound and outbound shipments.

Qualifications

• Maintain customer focus and respond to inquiries using guidelines.
• Booking and cargo planning must follow defined processes.
• Knowledge in air/sea outbound/inbound shipments and CIDB basics.

Responsibilities

• Handle Air/Sea Outbound/Inbound shipments (LCL/FCL/Nomination CIDB).
• Liaise with carriers to ensure data accuracy and timely SI submission.
• Prepare and arrange shipping documents (DO, B/L, tax invoice, arrival notice).
• Coordinate transportation/trucking/haulage and follow up with agents/consignees.
• Support team to ensure smooth flow of customers' supply chain.

Skills

Customer service

Communication skills

Shipping documents

Logistics coordination

Problem solving

Job description

Public Cargo Services Sdn Bhd is seeking a Senior Executive Customer Services /Forwarding to maintain customer focus, handle inquiries, and ensure compliant booking and cargo planning for air and sea shipments.

The role involves liaising with carriers, preparing shipping documents, coordinating transportation, and supporting the team to maintain a smooth supply chain across inbound and outbound shipments.