Senior / Junior Client Service Executive (Tech)

Stone Forest Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Flexible working hours

Birthday leave

Self-certified sick leave

Off on key festival eves

Leave benefits

Training in technical and soft skills

Job summary

Stone Forest Malaysia Sdn Bhd is seeking a Senior/Junior Client Service Executive (Tech) to support IT operation services for Singapore-based clients. The role emphasizes client guidance, service quality, and scope management, with growth opportunities through the company’s Grow Programme.

At least 1 year of relevant experience is expected, with a diploma or higher and a preference for candidates with accounting or business background in IT settings.

Qualifications

• Diploma or higher is required.
• At least 1 year of experience in a related role.
• Preference for accounting or business background within IT sector.

Responsibilities

• Provide assistance, advice, and information to clients on IT operations.
• Support managers in client management including warranty, software, and contract renewals; oversee annual services scope.
• Uphold service delivery quality and address client satisfaction feedback and ratings.

Skills

Client service

IT operation support

Warranty management

Education

Diploma or higher

Job description

Senior / Junior Client Service Executive (Tech)

Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with established operations in Singapore, Hong Kong and China. At Stone Forest Malaysia, we provide business process outsourcing services strictly only to our office in Singapore, and our clients in Singapore. We are also the innovation centre for the development of Human Resource management application solutions.

Uniquely differentiated as the provider of choice with CPA practice background, Stone Forest Group provides Accounting, Tax & Advisory, Business Process Outsourcing, Formation & Compliance, Contract Staffing & Recruitment, Payroll Outsourcing & HR Advisory, and Technology Services outside of Malaysia. We take care of our clients’ back-office business services to enable them at every stage of their growing business from market entry to expansion.

GROW PROGRAMME

At Stone Forest Malaysia, we recognise that great people make a great organisation. We value our people and envisage developing every individual to their fullest capacity and performance. We believe in Grow People to Grow Business.

Every employee will be immersed in our “GROW Programme” which comprises a formalised structure framework to support their professional and personal growth, and help them realised full talents and leadership potential. We provide flexible working hours, a birthday leave and self-certified sick leave, off on key festival eves, all on top of the usual leave benefits. Our office is easily accessible via public transportation (MRT, LRT, Monorail, KTM Komuter, KLIA Transit). Most importantly, we foster an open, team-centric culture and support your continuous development with training in both technical and soft skills.

• flexible working hours
• a birthday leave
• self-certified sick leave
• off on key festival eves
• usual leave benefits
• training in both technical and soft skills.

Job Responsibilities:

• Provide assistance, advice, and information to clients on their IT operation
• Support managers in client management - including warranty/software/contract renewals, budgeting and take charge of annual services scope (eg Phishing)
• Uphold service delivery quality and standards by addressing client satisfaction feedback and ratings

Requirements:

• Minimum Diploma and above
• At least 1 year of experience
• Preferably accounting or business trained but in IT sector

Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with established operations in Singapore, Hong Kong and China. At Stone Forest Malaysia, we provide business process outsourcing services strictly only to our clients in Singapore. We are also the innovation centre for the development of Human Resource management application solutions.

Uniquely differentiated as the provider of choice with CPA practice background, Stone Forest Group provides Accounting, Tax & Advisory, Business Process Outsourcing, Formation & Compliance, Contract Staffing & Recruitment, Payroll Outsourcing & HR Advisory, and Technology Services outside of Malaysia. We take care of our clients’ back-office business services to enable them at every stage of their growing business from market entry to expansion.

Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with established operations in Singapore, Hong Kong and China. At Stone Forest Malaysia, we provide business process outsourcing services strictly only to our clients in Singapore. We are also the innovation centre for the development of Human Resource management application solutions.

Uniquely differentiated as the provider of choice with CPA practice background, Stone Forest Group provides Accounting, Tax & Advisory, Business Process Outsourcing, Formation & Compliance, Contract Staffing & Recruitment, Payroll Outsourcing & HR Advisory, and Technology Services outside of Malaysia. We take care of our clients’ back-office business services to enable them at every stage of their growing business from market entry to expansion.