Tech Client Services Executive — Flexible Hours & Growth

Stone Forest Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Flexible working hours

Birthday leave

Self-certified sick leave

Off on key festival eves

Leave benefits

Training in technical and soft skills

Job summary

Stone Forest Malaysia Sdn Bhd is seeking a Senior/Junior Client Service Executive (Tech) to support IT operation services for Singapore-based clients. The role emphasizes client guidance, service quality, and scope management, with growth opportunities through the company’s Grow Programme.

At least 1 year of relevant experience is expected, with a diploma or higher and a preference for candidates with accounting or business background in IT settings.

Qualifications

• Diploma or higher is required.
• At least 1 year of experience in a related role.
• Preference for accounting or business background within IT sector.

Responsibilities

• Provide assistance, advice, and information to clients on IT operations.
• Support managers in client management including warranty, software, and contract renewals; oversee annual services scope.
• Uphold service delivery quality and address client satisfaction feedback and ratings.

Skills

Client service

IT operation support

Warranty management

Education

Diploma or higher

Job description

Stone Forest Malaysia Sdn Bhd is seeking a Senior/Junior Client Service Executive (Tech) to support IT operation services for Singapore-based clients. The role emphasizes client guidance, service quality, and scope management, with growth opportunities through the company’s Grow Programme.

At least 1 year of relevant experience is expected, with a diploma or higher and a preference for candidates with accounting or business background in IT settings.