Senior IT Operations Engineer – Edge/OT & 24/7 Ops

POET Technologies Inc.; Penang; Presencial; MYR 180 000 - 300 000; Tempo integral

Resumo da oferta

POET Technologies Inc. seeks an experienced IT Operations Lead for the Penang site, overseeing the end-to-end IT landscape across corporate and Contract Manufacturing environments.

You will coordinate with Global IT, manage Edge/OT infrastructure, and own L2/L3 incident resolution for 24/7 manufacturing operations. Responsibilities include stabilizing office IT, securing LAN/WLAN and endpoints, and driving RCAs with permanent corrective actions.

Qualificações

• Bachelor’s Degree in IT, Computer Science, Network Engineering or related field, or equivalent practical experience.
• At least 6 years of IT operations and network infrastructure experience; manufacturing exposure is a plus.
• Hands-on skills in enterprise networking, Edge/OT infra, servers, virtualization and data center operations.
• Familiar with ITIL/ITSM; CCNA/CCNP or equivalent certifications are a plus.
• Willingness to provide after-hours support for 24/7 manufacturing operations.

Responsabilidades

• Manage day-to-day site IT operations, ensuring high availability for office and manufacturing environments.
• Ensure stability and security of office IT systems (LAN/WLAN, endpoints, collaboration tools).
• Serve as primary L2/L3 escalation point and resolve high-priority incidents with minimal business disruption.
• Conduct root cause analysis for recurring issues and implement permanent corrective actions.
• Manage IT vendors, MSPs and hardware suppliers to ensure SLA compliance.
• Collaborate with global IT teams (Network, Security, Cloud, Service Desk) and act as local IT liaison to business units.
• Lead local IT projects such as infrastructure upgrades, new site deployments, DR and resilience improvements

Conhecimentos

IT operations

Network infrastructure

Edge/OT infra

Servers

Virtualization

Data center ops

24/7 support

ITIL/ITSM

Formação académica

Bachelor's degree in IT/CS/Networking

Ferramentas

CCNA/CCNP

ITIL

Descrição da oferta de emprego

POET Technologies Inc. seeks an experienced IT Operations Lead for the Penang site, overseeing the end-to-end IT landscape across corporate and Contract Manufacturing environments.

You will coordinate with Global IT, manage Edge/OT infrastructure, and own L2/L3 incident resolution for 24/7 manufacturing operations. Responsibilities include stabilizing office IT, securing LAN/WLAN and endpoints, and driving RCAs with permanent corrective actions.