Senior Engineer, Information Technology

POET Technologies Inc.; Penang; On-site; MYR 180,000 - 300,000; Full time

Job summary

POET Technologies Inc. seeks an experienced IT Operations Lead for the Penang site, overseeing the end-to-end IT landscape across corporate and Contract Manufacturing environments.

You will coordinate with Global IT, manage Edge/OT infrastructure, and own L2/L3 incident resolution for 24/7 manufacturing operations. Responsibilities include stabilizing office IT, securing LAN/WLAN and endpoints, and driving RCAs with permanent corrective actions.

Qualifications

• Bachelor’s Degree in IT, Computer Science, Network Engineering or related field, or equivalent practical experience.
• At least 6 years of IT operations and network infrastructure experience; manufacturing exposure is a plus.
• Hands-on skills in enterprise networking, Edge/OT infra, servers, virtualization and data center operations.
• Familiar with ITIL/ITSM; CCNA/CCNP or equivalent certifications are a plus.
• Willingness to provide after-hours support for 24/7 manufacturing operations.

Responsibilities

• Manage day-to-day site IT operations, ensuring high availability for office and manufacturing environments.
• Ensure stability and security of office IT systems (LAN/WLAN, endpoints, collaboration tools).
• Serve as primary L2/L3 escalation point and resolve high-priority incidents with minimal business disruption.
• Conduct root cause analysis for recurring issues and implement permanent corrective actions.
• Manage IT vendors, MSPs and hardware suppliers to ensure SLA compliance.
• Collaborate with global IT teams (Network, Security, Cloud, Service Desk) and act as local IT liaison to business units.
• Lead local IT projects such as infrastructure upgrades, new site deployments, DR and resilience improvements

Skills

IT operations

Network infrastructure

Edge/OT infra

Servers

Virtualization

Data center ops

24/7 support

ITIL/ITSM

Education

Bachelor's degree in IT/CS/Networking

Tools

CCNA/CCNP

ITIL

Job description

Oversee end-to-end IT operations for the Penang site, covering both the corporate office and Contract Manufacturing environment. Reporting to the Senior Manager, Global IT Ops, this role acts as the key link between the local site and Global IT, managing Edge infrastructure, office IT and L2/L3 escalations.

Job Responsibilities

• Manage day-to-day site IT operations, ensuring high availability for office and manufacturing environments.
• Ensure stability and security of office IT systems (LAN/WLAN, endpoints, collaboration tools).
• Serve as primary L2/L3 escalation point and resolve high-priority incidents with minimal business disruption.
• Conduct root cause analysis for recurring issues and implement permanent corrective actions.
• Manage IT vendors, MSPs and hardware suppliers to ensure SLA compliance.
• Collaborate with global IT teams (Network, Security, Cloud, Service Desk) and act as local IT liaison to business units.
• Lead local IT projects such as infrastructure upgrades, new site deployments, DR and resilience improvements

Requirements

• Bachelor’s Degree in IT, Computer Science, Network Engineering or related field, or equivalent practical experience
• At least 6 years of relevant experience in IT operations and network infrastructure; manufacturing exposure is an advantage.
• Strong hands-on skills in enterprise networking, Edge/OT infrastructure, servers, virtualization and data center operations.
• Familiar with ITIL/ITSM tools; CCNA/CCNP, ITIL or equivalent certifications are a plus.
• Strong problem-solver with ownership; able to provide after-hours support for 24/7 manufacturing operations.