Regional IT Operations & Incident Response Specialist

CEKAP LINK TECH SDN. BHD.; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Job summary

CEKAP LINK TECH SDN. BHD. is seeking a Regional IT Operations Support Executive (Shift-Based) to keep regional business systems healthy. You will monitor dashboards, run deployments and handle access requests, collect logs, and pass clean tickets to engineering teams.

You will write SOPs, run handovers, and support local projects from kickoff to close, collaborating with Mandarin-speaking stakeholders. The role is business-facing IT operations, not hardcore infrastructure engineering.

Qualifications

• Diploma or Bachelor's in IT, CS, IS or related field.
• At least 2 years in system operations, IT support, server administration, or a similar role.
• Comfortable with Linux and Windows server day-to-day: basic CLI, system monitoring, log analysis.
• Working knowledge of at least one major cloud (AWS / Alibaba Cloud / Huawei Cloud).
• Familiarity with database operations, server management, and basic computer networking.
• Able to handle common system/business issues independently; able to write a clear, complete ticket when escalating.
• Mandarin (spoken and written) — required, to communicate with Mandarin-speaking stakeholders.
• Basic English (spoken and written) — enough to work with local teams, vendors, and business partners.

Responsibilities

• Perform daily health checks on regional business systems, monitor alerts, and execute routine deployments, version updates, and access/permission management
• Gather logs, attempt to reproduce issues, and Escalate to the right technical team with complete, accurate information
• Support incident handling — run the playbook and fill in post-incident reports
• Work with local teams and business stakeholders on backend configurations, data validation, user enquiries, and basic reporting
• Track ad-hoc operational requests from internal teams until each one is fully closed
• Provide cross-timezone operational support and respond to urgent business issues outside standard hours when needed
• Record handovers accurately — progress, pending items, operational risks, and on-site info
• Maintain operating documents, handover guides, SOPs, and FAQs from existing templates
• Support local project rollout — coordinate third-party vendors, business partners, and internal teams to ensure on-site execution goes smoothly

Skills

Mandarin

English (basic)

Linux

Windows Server

Cloud knowledge

Log analysis

Incident response

SOP writing

Ticketing

Education

Diploma/Bachelor's in IT/CS/IS

Tools

AWS

Alibaba Cloud

Huawei Cloud

Job description

CEKAP LINK TECH SDN. BHD. is seeking a Regional IT Operations Support Executive (Shift-Based) to keep regional business systems healthy. You will monitor dashboards, run deployments and handle access requests, collect logs, and pass clean tickets to engineering teams.

You will write SOPs, run handovers, and support local projects from kickoff to close, collaborating with Mandarin-speaking stakeholders. The role is business-facing IT operations, not hardcore infrastructure engineering.