Senior IT Executive

Warnakala Studios; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Warnakala Studios in Malaysia is seeking a Senior IT Executive to manage and maintain the company's IT infrastructure across servers, networks, websites, cybersecurity, and end-user support. This role ensures reliability, security, and optimal performance to support production activities and daily operations.

You will lead disaster recovery planning, monitor security posture, coordinate with vendors for website and system enhancements, and provide timely technical assistance to staff across

Qualifications

• Bachelor's degree in information technology, Computer Science, Information Systems, or related field.
• Minimum 5–7 years of relevant IT experience.
• Experience in media, animation, production, or creative industries is an added advantage.

Responsibilities

• Manage and maintain servers, networks, websites, cybersecurity, and end-user IT support.
• Ensure system reliability, security, and optimal performance to support operations.
• Oversee disaster recovery planning and backup procedures.
• Provide Level 1 and Level 2 technical support to users within SLA timelines.
• Maintain IT assets, inventory, and system documentation.

Skills

Server management

Network administration

Website management

Cybersecurity

Technical support

Education

Bachelor's degree in information technology / Computer Science / Information Systems

Tools

VPN

Firewalls

SSL certificates

Hosting services

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Senior IT Executive is responsible for managing and maintaining the company's IT infrastructure, including servers, networks, websites, cybersecurity, and end-user technical support. The role ensures system reliability, security, and optimal performance to support business operations and production activities.

Job Scope

1. Server Management

• - Install, configure, maintain, and monitor physical and virtual servers.
• - Manage server performance, capacity planning, and system availability.
• - Perform regular backup and recovery procedures.
• - Monitor server health and troubleshoot hardware or software issues.
• - Ensure business continuity through disaster recovery planning.

2. Network Administration

• - Manage and maintain LAN, WAN, Wi-Fi, VPN, firewalls, and network infrastructure.
• - Monitor network performance and resolve connectivity issues.
• - Configure and maintain network devices, including switches, routers, and access points.
• - Ensure secure and stable network operations across all locations.
• - Maintain network documentation and asset records.

3. Website Management

• - Maintain and update company websites and web applications.
• - Coordinate with vendors or developers on website enhancements and maintenance.
• - Monitor website performance, availability, and security.
• - Manage domain registrations, hosting services, and SSL certificates.
• - Support integration of web-based systems and services.

4. Cybersecurity

• - Implement and maintain cybersecurity policies, procedures, and best practices.
• - Monitor security threats, vulnerabilities, and system logs.
• - Manage endpoint protection, antivirus, firewall, email security, and access controls.
• - Conduct security assessments and recommend risk mitigation measures.
• - Provide cybersecurity awareness training to employees.
• - Ensure compliance with company security standards and regulatory requirements.

5. Technical Support

• - Provide Level 1 and Level 2 technical support to end users.
• - Troubleshoot hardware, software, application, and system issues.
• - Support desktops, laptops, printers, mobile devices, and collaboration tools.
• - Manage IT service requests and incident resolution within SLA timelines.
• - Maintain IT inventory, asset management, and system documentation.

Requirements

Education

• - Bachelor's degree in information technology, Computer Science, Information Systems, or related field.

Experience

• - Minimum 5 - 7 years of relevant IT experience.
• - Experience in server administration, networking, cybersecurity, and technical support.
• - Experience in media, animation, production, or creative industries is an added advantage.