Live Event AV & IT Support Specialist

Altera; George Town; On-site; MYR 78,120 - 122,760; Full time

Job summary

Altera in Penang, Malaysia seeks an IT & Audio Visual Support Specialist to maintain AV infrastructure, support live meetings, and ensure seamless user experiences across conference rooms. You will troubleshoot complex issues, collaborate with IT and Facilities, and assist with events and deployments in a fast-paced environment.

The role requires a Bachelor’s degree in IT or related field and 3+ years of AV support experience, with hands-on expertise in Teams Rooms, Crestron, and related

Qualifications

• Bachelor’s degree in Information Technology, Audiovisual Technology or related field.
• 3+ years of experience supporting audiovisual systems or workplace technology.
• Hands-on experience with conferencing platforms such as Microsoft Teams.
• Knowledge of AV signal flow, distribution, and troubleshooting methods.
• Experience with AV control systems (Crestron, Teams Room) or similar.
• Strong communication and customer service skills.

Responsibilities

• Provide Tier 2/3 support for audiovisual systems and workplace collaboration tools.
• Troubleshoot and resolve escalated AV issues quickly to minimize disruptions.
• Install, configure, and maintain conference room technologies (displays, projectors, video systems, mics, speakers, controls).
• Support and administer AV platforms such as Crestron, Logitech, and Teams Rooms.
• Perform routine testing, preventive maintenance, and firmware updates on AV equipment.
• Assist end users with conference room setup, meeting support, and live event needs.
• Diagnose and resolve issues related to audio, video, control, networking, and room scheduling.
• Collaborate with IT, Facilities, and vendors on AV deployments and integrations.
• Participate in AV infrastructure projects, room builds, and technology refreshes.
• Document troubleshooting procedures and SOPs; monitor system performance and suggest improvements.

Skills

AV troubleshooting

Unified communications

Customer service

Effective communication

Education

Bachelor’s degree in IT or related field

Tools

Crestron

Microsoft Teams Rooms

Logitech

Room scheduling systems

Job description

Altera in Penang, Malaysia seeks an IT & Audio Visual Support Specialist to maintain AV infrastructure, support live meetings, and ensure seamless user experiences across conference rooms. You will troubleshoot complex issues, collaborate with IT and Facilities, and assist with events and deployments in a fast-paced environment.

The role requires a Bachelor’s degree in IT or related field and 3+ years of AV support experience, with hands-on expertise in Teams Rooms, Crestron, and related