Desktop Support Engineer - End-User IT & Remote Troubleshooting

Teleperformance; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Majorel in Malaysia is seeking a desktop support specialist to assist staff with the installation, configuration, and ongoing usability of desktop computers, peripherals and software. You will troubleshoot laptops and desktops and work with vendor support to resolve issues.

This role requires 1-3 years’ experience, a Microsoft-centric environment, and knowledge of Windows, Office 365, and basic networking. The position involves training staff and coordinating with Help Desk and Operations.

Qualifications

• 1-3 years’ experience in desktop support.
• Experience supporting end users in a Microsoft-centric client-server environment.
• Knowledge of incident/ticket management tools, remote support, and software deployment systems.
• Solid working knowledge of Windows, Office 365, and basic networking.
• Desirable – Citrix knowledge; CompTIA A+ and ITIL Foundations v3 are preferred.

Responsibilities

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
• Remote desktop troubleshooting for distributed staff.
• Perform laptop/desktop/printer and hardware setup and configuration.
• Coordinate with vendor support contacts to resolve issues with desktop computing equipment and software.
• Serve as a level 2 resource with Help Desk and Operations to resolve client problems.
• Interface with multiple platforms in a layered client/server environment.
• Ensure seamless interconnection with servers, file/email/application systems and admin tools.
• Provide training on hardware and software usage to staff.

Job description

Majorel in Malaysia is seeking a desktop support specialist to assist staff with the installation, configuration, and ongoing usability of desktop computers, peripherals and software. You will troubleshoot laptops and desktops and work with vendor support to resolve issues.

This role requires 1-3 years’ experience, a Microsoft-centric environment, and knowledge of Windows, Office 365, and basic networking. The position involves training staff and coordinating with Help Desk and Operations.