Senior IT Analyst: AI-Driven Service Governance & APM

AMD; Penang; Hybrid; MYR 90,000 - 130,000; Full time

Benefits offered by this job

AMD benefits

Job summary

AMD in Penang, Malaysia is seeking a Senior IT Analyst to drive end-to-end governance of business applications, IT services, and related operational processes.

You will own Application Portfolio Management within ServiceNow, advance data accuracy and lifecycle governance, and lead AI-enabled improvements across ITSM. Global collaboration and strong stakeholder management are essential.

Qualifications

• 5+ years of experience in ITSM with focus in Application Portfolio Management and/or Service Governance roles
• Strong understanding of ServiceNow platform and enterprise IT workflows
• Experience managing application portfolios, service governance, or asset lifecycle processes
• Exposure to automation, analytics, or AI-driven process improvements (e.g., Power BI, scripting, AI tools)
• Strong analytical, organizational, and stakeholder management skills
• Ability to operate effectively in a global, cross-functional environment

Responsibilities

• Manage the Application Portfolio Management (APM) platform in ServiceNow, including oversight of APM support and day-to-day operations
• Maintain and govern the inventory of business applications, services, and offerings across records for accuracy
• Oversee end-to-end lifecycle management of applications, including onboarding, updates, ownership changes, and decommissioning
• Initiate and drive periodic reviews of Business Applications, Services, and Server Mappings for data integrity and audit readiness
• Act as governance approver for various requests, ensuring adherence to standards
• Engage with requestors and IT Owners to determine structure and capture of applications and services
• Apply knowledge of IT structure, enterprise architecture, and service relationships for ownership alignment
• Proactively monitor organizational changes and reassign ownership
• Manage portfolio of APM-related service requests and drive self-service improvements
• Proactively identify governance improvements across ITSM workflows

Skills

ITSM

APM

Service Governance

AI/Automation

Power BI

ServiceNow

Data governance

Stakeholder management

Education

Bachelor's degree in Information Technology/Computer Science/Business Information Systems

Tools

ServiceNow

Power BI

Job description

AMD in Penang, Malaysia is seeking a Senior IT Analyst to drive end-to-end governance of business applications, IT services, and related operational processes.

You will own Application Portfolio Management within ServiceNow, advance data accuracy and lifecycle governance, and lead AI-enabled improvements across ITSM. Global collaboration and strong stakeholder management are essential.