Senior Analyst – IT Service & Application

Advanced Micro Devices Global Services (M) Sdn. Bhd.; Bayan Lepas; On-site; MYR 110,000 - 180,000; Full time

Job summary

Advanced Micro Devices (AMD) in Penang, Malaysia, seeks a Senior IT Analyst to drive end-to-end governance of business applications, IT services, and related processes. The role emphasizes data accuracy, lifecycle governance, and compliance, with a focus on AI-enabled improvements aligned with AMD’s strategy.

The candidate will manage the APM platform in ServiceNow, oversee application and service inventories, lifecycle management, and ITSM domains such as Change Management and IT Asset

Qualifications

• 5+ years of ITSM, focusing on APM and/or service governance.
• Strong understanding of ServiceNow platform and enterprise IT workflows.
• Experience managing application portfolios, service governance, or asset lifecycles.
• Exposure to automation, analytics, or AI-driven process improvements (Power BI, scripting).

Responsibilities

• Govern the APM platform in ServiceNow and oversee day-to-day operations.
• Maintain inventory of applications, services, and offerings with accuracy and compliance.
• Oversee end-to-end lifecycle management of applications.
• Drive periodic reviews of mappings to ensure data integrity and audit readiness.
• Act as governance approver for requests and ensure standards.
• Promote AI-ready data foundations and cross-functional alignment with enterprise AI strategy.

Skills

ITSM

APM

Service Governance

Change Management

IT Asset Management

ServiceNow

Power BI

Automation

AI Tools

Education

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field

Tools

ServiceNow

Power BI

Job description

Senior Analyst – IT Service & Application

AMD is seeking an experienced Senior IT Analyst to drive end-to-end governance of business applications, IT services, and related operational processes across the organization. This role extends beyond Application Portfolio Management (APM) to include broader IT Service Management responsibilities (e.g., Change Management, IT Asset Management) and AI-enabled operational improvements.

The role requires strong ownership in ensuring data accuracy, lifecycle governance, and compliance, while proactively identifying opportunities to leverage automation and AI-driven capabilities aligned with AMD’s enterprise AI strategy.

KEY RESPONSIBILITIES:

Application & Service Governance (Core APM Scope)

Manage the Application Portfolio Management (APM) platform in ServiceNow, including oversight of APM support and day-to-day operations

Maintain and govern the inventory of business applications, business and technical services, and service offerings, ensuring accuracy, completeness, and compliance across all records

Oversee end-to-end lifecycle management of applications, including onboarding, updates, ownership changes, and decommissioning

Initiate and drive periodic reviews of Business Applications, Services, and Server Mappings to ensure data integrity, audit readiness, and correct relationships

Act as governance approver for Business Application, Business/Technical Service, Service Offering, and Application Service (Register) requests, ensuring adherence to standards

Engage with requestors and existing IT Owners to determine the appropriate structure, classification, and capture of applications and related services

Apply working knowledge of IT organizational structure, enterprise architecture, and service relationships to ensure correct ownership alignment and modeling

Proactively monitor organizational changes (e.g., role transitions, terminations) and drive timely reassignment of application and service ownership

Manage the portfolio of APM-related service requests, ensuring timely processing, quality review, and driving self-service and process efficiency improvements where appropriate

Broader IT Service Management Responsibilities

Support governance and process execution across ITSM domains including Change Management and IT Asset Management

Ensure proper tracking, accountability, and lifecycle visibility of assets and services across systems of record

Drive process simplification, standardization, governance adherence, and audit readiness across IT operational workflows

Identify and implement improvements to streamline approvals, reduce manual effort, and improve process efficiency

Identify and drive opportunities to leverage AI and automation to enhance APM and ITSM processes (e.g., workflow automation, data insights, intelligent recommendations)

Support development of AI-ready data foundations by improving data quality, structure, and completeness across applications and service records

Promote an AI-first mindset, enabling data-driven decision-making across application governance, change risk, and asset lifecycle management

Partner with cross-functional teams to align with AMD’s enterprise AI strategy and initiatives

Stakeholder & Operational Leadership

Engage cross-functionally with Business, IT Business Partners, and Operations teams to drive governance alignment and accountability

Manage APM and related service request queues to ensure timeliness, quality, and clear communication

Proactively identify and address ownership gaps due to organizational changes or role transitions

Support initiatives that enhance governance maturity, operational efficiency, and service transparency

PREFERRED EXPERIENCE:

5+ years of experience in ITSM with focus in Application Portfolio Management and/or Service Governance roles (APM, Change Management, IT Asset Management)

Strong understanding of ServiceNow platform and enterprise IT workflows

Experience managing application portfolios, service governance, or asset lifecycle processes

Exposure to automation, analytics, or AI-driven process improvements (e.g., Power BI, scripting, AI tools)

Strong analytical, organizational, and stakeholder management skills

Ability to operate effectively in a global, cross-functional environment

ACADEMIC CREDENTIALS:

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field (or equivalent experience)

LOCATION:

Penang, Malaysia

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems.

Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture.

We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

Together, we advance your career.

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems.

Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture.

We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.