AI-Driven Service Delivery Manager

Ant International; Kuala Lumpur; On-site; MYR 201,000 - 312,000; Full time

Job summary

Ant International in Malaysia is seeking a Service Delivery Manager-Malaysia to optimize operation resources and lead AI-enabled services. You will establish standardized management mechanisms and coordinate across departments to ensure stable center operations.

The role requires 5+ years in contact center project management, strong analytical and communication skills, and experience with data analysis and reporting. Multilingual team experience and Lean Six Sigma are a plus.

Qualifications

• Bachelor's degree or higher.
• IELTS 6.5+ or equivalent English proficiency.
• 5+ years in contact center project management (100+ headcount preferred).
• Strong logical thinking, teamwork, and communication skills.
• Proficiency in data analysis and professional reporting (PPT/Excel).
• Priority given to AI operations experience, Lean Six Sigma certification.
• Experience managing multi-lingual teams (EN/ZH/MY) is a plus.

Responsibilities

• Service Delivery Management: Optimize operation resources through strategic planning and AI-enabled operations.
• Operational Risk Monitoring: Implement comprehensive monitoring of operational risks across resources.
• Resource Demand Coordination: Manage pre-delivery requirements for new services.
• Team Empowerment: Leverage AI tools to enhance team capabilities and KPI achievement.

Skills

Strong logical thinking

Teamwork

Communication skills

Data analysis

Professional reporting (PPT/Excel)

Multilingual teams management (EN/ZH/M

Education

Bachelor's degree or higher

IELTS 6.5+

Job description

Ant International in Malaysia is seeking a Service Delivery Manager-Malaysia to optimize operation resources and lead AI-enabled services. You will establish standardized management mechanisms and coordinate across departments to ensure stable center operations.

The role requires 5+ years in contact center project management, strong analytical and communication skills, and experience with data analysis and reporting. Multilingual team experience and Lean Six Sigma are a plus.