Senior AI Transformation Analyst

AIA Malaysia

Kuala Lumpur

On-site

MYR 180,000 - 260,000

Full time

14 days+

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Job summary

AIA Malaysia is seeking a Senior Business Analyst to drive enterprise-wide transformation using data-driven insights, process improvements, and customer experience redesign. You will translate business needs into effective solutions, influence stakeholders, and deliver measurable outcomes across Operations and AI adoption initiatives.

Experience in AI, Generative AI, automation, or analytics projects is a plus, with a focus on governance and value realization.

Qualifications

Bachelor's Degree in Business Administration, Information Systems, Finance, or related discipline.
Professional certifications such as CBAP, PMI-PBA, Agile BA, PMP, or related credentials are advantageous.
Minimum 10 years of experience in Business Analysis, Transformation, or related roles.
Strong experience partnering with senior stakeholders to drive strategic outcomes.
Experience in AI, Generative AI, automation, or analytics projects is a plus.

Responsibilities

Lead end-to-end business analysis across strategic, operational, and transformation initiatives.
Gather, analyse, and document requirements through workshops, interviews, and data analysis.
Translate business challenges into clear, structured requirements and create business cases and specs.
Drive transformation initiatives from ideation through benefits realization.
Own enterprise-wide transformation outcomes across Operations and customer experience redesign.