Senior Analyst - ServiceNow & IT Service Management

AMD; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

AMD is seeking a Senior IT Analyst to drive end-to-end governance of applications and IT services at our Penang campus. You will own application portfolio governance, service management workflows and AI-enabled improvements.

The role requires strong data quality, lifecycle governance and collaboration with cross-functional teams to align with AMD’s enterprise AI strategy. Located in Penang, Malaysia, this on-site role calls for 5+ years in ITSM with a focus on APM/Service Governance, plus

Qualifications

• 5+ years of ITSM experience focused on Application Portfolio Management and/or Service Governance.
• Strong knowledge of ServiceNow and enterprise IT workflows.
• Experience with application portfolios, service governance or asset lifecycle processes.
• Exposure to automation, analytics or AI-driven improvements (Power BI, scripting, AI tools).
• Excellent analytical, organizational and stakeholder management skills.

Responsibilities

• Govern end-to-end governance of business applications and IT services.
• Maintain inventory of applications, services and service offerings with accuracy and compliance.
• Oversee lifecycle management: onboarding, updates, ownership changes and decommissioning.
• Drive data integrity, audit readiness and correct relationships through periodic reviews.
• Collaborate with IT Owners to determine structure and ownership alignment.
• Identify AI-enabled improvements and promote data-driven decision making.

Skills

ITSM Experience

Service Governance

ServiceNow

Automation

AI Tools

Data Analytics

Stakeholder Management

Education

Bachelor’s degree (IT/CS/BI systems)

Tools

ServiceNow

Power BI

Scripting

Job description

Senior IT Analyst – Application & Service Governance

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence while being direct, humble, collaborative and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

The Role

AMD is seeking an experienced Senior IT Analyst to drive end‑to‑end governance of business applications, IT services and related operational processes across the organization. This role extends beyond Application Portfolio Management (APM) to include broader IT Service Management responsibilities (e.g., Change Management, IT Asset Management) and AI‑enabled operational improvements. The role requires strong ownership in ensuring data accuracy, lifecycle governance and compliance, while proactively identifying opportunities to leverage automation and AI‑driven capabilities aligned with AMD’s enterprise AI strategy.

Key Responsibilities

Application & Service Governance (Core APM Scope)

• Manage the APM platform in ServiceNow, including oversight of APM support and day‑to‑day operations.
• Maintain and govern the inventory of business applications, services, and service offerings, ensuring accuracy, completeness and compliance across all records.
• Oversee end‑to‑end lifecycle management of applications, including onboarding, updates, ownership changes and decommissioning.
• Initiate and drive periodic reviews of Business Applications, Services and Server Mappings to ensure data integrity, audit readiness and correct relationships.
• Act as governance approver for Business Application, Business/Technical Service, Service Offering and Application Service requests, ensuring adherence to standards.
• Engage with requestors and IT Owners to determine the appropriate structure, classification and capture of applications and related services.
• Apply working knowledge of IT organizational structure, enterprise architecture and service relationships to ensure correct ownership alignment and modeling.
• Proactively monitor organizational changes (e.g., role transitions, terminations) and drive timely reassignment of application and service ownership.
• Manage the portfolio of APM‑related service requests, ensuring timely processing, quality review and driving self‑service and process efficiency improvements where appropriate.

Broader IT Service Management Responsibilities

• Support governance and process execution across ITSM domains including Change Management and IT Asset Management.
• Ensure proper tracking, accountability and lifecycle visibility of assets and services across systems of record.
• Drive process simplification, standardization, governance adherence and audit readiness across IT operational workflows.
• Identify and implement improvements to streamline approvals, reduce manual effort and improve process efficiency.

AI & Automation Enablement

• Identify and drive opportunities to leverage AI and automation to enhance APM and ITSM processes (e.g., workflow automation, data insights, intelligent recommendations).
• Support development of AI‑ready data foundations by improving data quality, structure and completeness across applications and service records.
• Promote an AI‑first mindset, enabling data‑driven decision‑making across application governance, change risk and asset lifecycle management.
• Partner with cross‑functional teams to align with AMD’s enterprise AI strategy and initiatives.

Stakeholder & Operational Leadership

• Engage cross‑functionally with Business, IT Business Partners and Operations teams to drive governance alignment and accountability.
• Manage APM and related service request queues to ensure timeliness, quality and clear communication.
• Proactively identify and address ownership gaps due to organizational changes or role transitions.
• Support initiatives that enhance governance maturity, operational efficiency and service transparency.

Preferred Experience

• 5+ years of experience in ITSM with a focus on Application Portfolio Management and/or Service Governance roles (APM, Change Management, IT Asset Management).
• Strong understanding of the ServiceNow platform and enterprise IT workflows.
• Experience managing application portfolios, service governance or asset lifecycle processes.
• Exposure to automation, analytics or AI‑driven process improvements (e.g., Power BI, scripting, AI tools).
• Strong analytical, organizational and stakeholder management skills.
• Ability to operate effectively in a global, cross‑functional environment.

Academic Credentials

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems or a related field (or equivalent experience).

Location

Penang, Malaysia

Equal Employment Opportunity Statement

AMD and its subsidiaries are equal‑opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third‑party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.