Senior Infrastructure Engineer - VMware & Hybrid Platforms

Wipro; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Job summary

Wipro is seeking an Infrastructure Engineer with deep VMware expertise to manage enterprise-scale environments, ensure high availability, and support incident management across multiple layers. The role emphasizes L2/L3 collaboration, automation, and continuous improvement of monitoring and backups.

The candidate will lead VMware platform operations, handle complex incidents, and contribute to runbooks, SOPs, and knowledge bases for efficient ticket resolution in a global IT landscape.

Qualifications

• Expert-level VMware, including vSphere/ESXi/vCenter administration.
• 5-8 years of relevant experience.
• Experience with NetApp Storage, OpenShift, Linux, Windows Server.
• Knowledge of TCP/IP, DNS, routing and basic networking.

Responsibilities

• Triaging and resolving high priority incidents (P1/P2) with RCA.
• Monitor SLAs and manage escalation.
• Analyse performance data and support capacity planning.
• Collaborate with L3 teams for critical issues.
• Automate repetitive tasks with scripts.
• Support DR activities and backup validation.
• Maintain SOPs and runbooks.

Skills

Expert VMware

vSphere administration

ESXi

vCenter administration

Performance troubleshooting

HA

DRS

vMotion

Snapshots management

Datastore management

OpenShift / Containers

Linux administration

Networking basics

PowerCLI

Automation scripting

Tools

PowerCLI

Ansible

Grafana

Dynatrace

Prometheus

Job description

Job Description

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets - Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.


• SLA Monitoring - Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.


• Performance tuning and optimization - Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.


• Perform system Improvements - Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.


• Handling disaster recovery - Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.


• Reporting and stakeholder engagement - Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.


• Team Management - Collaborate with team members to resolve open tickets and service requests.


• Knowledge base and continuous learning - Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Role Summary

We are looking for a highly skilled Infrastructure Engineer with deep expertise in VMware virtualization and strong L2 capabilities across cloud, storage, containers, OS, and network domains. The role involves managing enterprise scale environments, ensuring high availability, performance optimization, and supporting incident management across multiple infrastructure layers.

Key Responsibilities

• Act as single point of contact for the Site/Infra


• Lead VMware platform operations (vSphere, ESXi, vCenter) including provisioning, performance tuning, patching, and troubleshooting


• Handle complex incidents (P1/P2) and drive RCA and permanent fixes across infrastructure layers


• Perform L2-level support for:


• NetApp Storage (volumes, snapshots, performance checks)


• OpenShift (cluster health, pods, nodes, deployments)


• Linux (RHEL/CentOS) and Windows Server environments


• Network issues (basic routing, firewall, connectivity debugging)


• Ensure infrastructure availability, capacity planning, and compliance adherence


• Collaborate with L3 teams/vendors for critical issues and escalations


• Automate repetitive tasks using scripts/tools (PowerCLI, Shell, Ansible)


• Support DR activities, failover testing, and backup validation


• Contribute to continuous improvement initiatives (automation, monitoring optimization, alert reduction)


• Maintain technical documentation, SOPs, and runbooks

Technical Skills Required

Primary (Must Have)

• Expert-level VMware


• vSphere, ESXi, vCenter administration


• HA, DRS, vMotion, snapshots, datastore management


• Performance tuning and troubleshooting

Secondary (L2 Level – Must Have)

• NetApp Storage


• Basic administration, volume management, snapshots, replication awareness


• OpenShift / Containers


• Cluster monitoring, pod troubleshooting, basic deployments


• Linux


• System administration, logs analysis, patching, troubleshooting


• Windows Server


• AD basics, services troubleshooting, patching


• Networking


• TCP/IP, DNS, routing fundamentals, firewall basics

Good to Have

• Exposure to cldfadfdaoud platforms (Azure/AWS/GCP)


• Experience in monitoring tools (Grafana, Dynatrace, Prometheus, etc.)


• Automation using PowerCLI, Ansible, Python


• Knowledge of ITIL processes (Incident, Change Management)


• Certification in any of the above technologies


• Knowledge of AI /LLM/ML

Mandatory Skills: VMware Server Admin

Experience: 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.