Senior Information Technology Manager

Bell Ward; Shah Alam; On-site; MYR 220,000 - 340,000; Full time

Job summary

Bell Ward is seeking a Group IT Senior Manager to lead and strengthen the Group's technology ecosystem across infrastructure, ERP, business applications, digital platforms, cybersecurity, data governance and digital transformation.

You will oversee IT infrastructure, networks, servers, cloud services and outlet‑level systems; manage ERP implementations and vendor relationships; drive process improvements, system adoption and security governance for a multi‑outlet retail operation in Malaysia.

Qualifications

• Bachelor's degree in IT or a related discipline.
• 5–8 years of IT leadership experience in F&B/retail or multi-outlet environments.
• Hands-on with IT infrastructure, networks, servers, cloud services and enterprise applications.
• Proven ERP implementation, integration and process automation experience.
• Knowledge of cybersecurity, data governance and PDPA compliance.
• Experience managing technology vendors and IT projects.
• Exposure to Lark or MS 365 is an advantage.

Responsibilities

• Oversee IT infrastructure, networks, servers, cloud services and outlet systems.
• Own ERP end-to-end: implementation, upgrades, integrations and access control.
• Manage ERP vendors, consultants and partners.
• Collaborate with business users to improve processes and automate workflows.
• Ensure system integrity, data accuracy and appropriate access controls.
• Administer Group's Lark platform and manage security settings.
• Lead technical projects and translate business needs into technical briefs.
• Oversee application development, testing, deployment and support.
• Coordinate ERP, POS, HR, finance, CRM and delivery integrations.

Skills

IT management

ERP systems

Cybersecurity

Vendor management

Business process automation

Education

Bachelor's degree in IT/CS/SE/IS

Tools

Lark

Microsoft 365

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Our client in retail business is looking for a Group IT Senior Manager to lead and strengthen the Group's technology ecosystem across infrastructure, ERP, business applications, digital platforms, cybersecurity, data governance and digital transformation.

Responsibilities

• Oversee IT infrastructure, networks, servers, cloud services and outlet-level systems.
• Manage POS, attendance, CCTV, access control, digital signage, telephony, internet connectivity and other IT systems.
• Establish IT standards, policies, SOPs, support SLAs and asset management practices.
• Own the ERP system end-to-end, including implementation, upgrades, integrations, customisation, user access and continuous improvements.
• Manage ERP vendors, consultants and implementation partners.
• Work closely with business users to improve processes, automate workflows and drive system adoption.
• Ensure system integrity, data accuracy and appropriate access controls.
• Serve as the administrator and technical owner of the Group's Lark platform.
• Manage users, permissions, security settings, workflows, attendance, knowledge management and integrations.
• Act as the technical project owner for vendor-developed applications and digital projects.
• Translate business requirements into clear technical briefs and project scopes.
• Manage application development, testing, deployment and post-implementation support.
• Oversee integrations between ERP, POS, HR, finance, CRM and delivery platforms.
• Identify opportunities for low-code/no-code automation and AI-enabled solutions.
• Oversee the technical integration of the Loyalty App with ERP, POS, CRM and payment gateways.
• Establish and implement the Group's cybersecurity framework.
• Develop policies covering access control, backup, disaster recovery and vulnerability management.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Software Engineering, Information Systems or a related discipline.
• 5-8 years of IT management / leadership experience, preferably within F&B, retail, consumer, hospitality or multi-outlet environments.
• Strong hands-on experience across IT infrastructure, networks, servers, cloud services and enterprise applications.
• Proven experience with ERP implementation, system integration and business process automation.
• Practical knowledge of cybersecurity, data governance and PDPA compliance, with the ability to build policies and frameworks from the ground up.
• Experience managing technology vendors and IT projects, including scope definition, requirements gathering, delivery tracking and vendor accountability.
• Exposure to Lark, Microsoft 365 or similar enterprise collaboration platforms is an advantage.