Senior Incident Manager - Lead Rapid, Data-Driven Response
TNG Digital
Aumenta le possibilità di ricevere una risposta da questo datore di lavoro
Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.
Vantaggi offerti da questo lavoro
Descrizione del lavoro
TNG Digital is seeking a Technical Support Lead in Kuala Lumpur to drive end-to-end incident management and define MVP support processes. You will work with Product, Engineering, and Customer Success to resolve complex issues and improve service quality.
The role requires leadership of a high-performing team and a data-driven approach to support operations. You will own incident response, metrics, and RCA follow-ups, while collaborating with stakeholders across the business to deliver reliable,
Competenze
- Bachelor's degree in Computer Science or Information Technology.
- 4+ years in technical support or IT operations.
- Proven leadership of high-performing teams.
- Experience with incident response frameworks and tools.
Mansioni
- Own end-to-end incident management for major outages.
- Define and enforce SLAs, KPIs and support metrics.
- Collaborate with Product, Engineering and Customer Success to resolve issues.
- Lead RCA and drive preventive actions.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
TNG Digital is seeking a Technical Support Lead in Kuala Lumpur to drive end-to-end incident management and define MVP support processes. You will work with Product, Engineering, and Customer Success to resolve complex issues and improve service quality.
The role requires leadership of a high-performing team and a data-driven approach to support operations. You will own incident response, metrics, and RCA follow-ups, while collaborating with stakeholders across the business to deliver reliable,
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
