Senior Incident & Production Support Specialist

Hytech; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation allowance

Shift allowances for afternoon/night

Corporate insurance coverage

Gym and fitness claims

Training opportunities

Descripción de la vacante

Hytech is a leading management consulting firm with a global footprint, actively seeking an experienced Incident Manager in Kuala Lumpur. You will own end-to-end production issue handling across multiple brands and platforms, coordinating technical, product, and business teams to ensure fast, effective resolutions.

Role requires strong incident management skills, clear communication, and the ability to maintain rigorous post-incident analysis.

Formación

• Min 3 years in IT operations or production support.
• At least 2 years in incident management or service operations.
• Strong ability to coordinate across multiple teams.
• Fluent written and verbal English communication.
• Exposure to fintech/trading platforms is preferred.

Responsabilidades

• Manage production issues across brands from issue to closure.
• Review issues from complaints, alerts, and third parties.
• Assess incident severity (P0 to P2) and potential impact.
• Lead war rooms and coordinate technical, operational teams.
• Document timelines, RCA, PIR, and postmortems.

Conocimientos

Incident management

Stakeholder coordination

Communication skills

Analytical skills

English proficiency

Problem solving

Herramientas

Freshdesk

Zendesk

Jira Service Management

Lark

Slack

PagerDuty

Grafana

Prometheus

Datadog

CloudWatch

ELK

Kibana

Descripción del empleo

Hytech is a leading management consulting firm with a global footprint, actively seeking an experienced Incident Manager in Kuala Lumpur. You will own end-to-end production issue handling across multiple brands and platforms, coordinating technical, product, and business teams to ensure fast, effective resolutions.

Role requires strong incident management skills, clear communication, and the ability to maintain rigorous post-incident analysis.