Junior Credit Controller

Crown Worldwide Group; Kuala Lumpur; On-site; MYR 39,000 - 78,000; Full time

Benefits offered by this job

International environment

Growth opportunities

Learning in relocations/logistics

Projects with industry leader

Health and life insurances

Birthday leave

Volunteering leave

PTO 15–20 days

Performance bonus

CSR and ED&I initiatives

Job summary

Crown Worldwide Group in Kuala Lumpur is seeking a Junior Credit Controller to manage credit control and collection for APAC customers, contacting clients by email and phone to secure payment commitments and maintain accurate records. You will perform debt management, credit assessment, and reporting, collaborating with Sales, Operations and Customer Service to resolve disputes and optimize credit limits.

This role offers an international environment and opportunities for growth within a

Qualifications

• Diploma or degree in accounting, finance, or related field.
• Strong negotiation and communication abilities.
• Proficient in Excel and accounting systems.

Responsibilities

• Credit control, collection and follow-up on overdue accounts.
• Debt management and collaboration with Sales/Operations to resolve billing issues.
• Credit assessment including checks on new customers and reviewing limits.
• Prepare weekly and monthly AR aging reports and track collection performance.

Skills

Accounting/Finance degree

Negotiation skills

Communication skills

Analytical thinking

Excel proficiency

Accounting systems experience

Independence/drive

Education

Diploma/Degree in Accounting, Finance, or related discipline

Tools

Excel

Accounting software

Job description

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

Junior Credit Controller

Key Responsibilities

1. Credit Control & Collection

• Monitor Accounts Receivable aging reports and follow up on overdue accounts.
• Contact customers via email and telephone to obtain payment commitments.
• Issue statements of accounts, reminders, and demand letters.
• Maintain accurate collection records and customer correspondence.
• Escalate long outstanding debts to management when necessary.

2. Debt Management

• Investigate and resolve customer payment disputes.
• Work closely with Sales, Operations, and Customer Service teams to resolve billing issues.
• Recommend suspension of credit facilities for delinquent accounts where appropriate.
• Monitor and report overdue balances, bad debt exposure, and collection performance.

3. Credit Assessment

• Conduct credit checks on new customers before account creation.
• Review customer credit limits and payment terms periodically.
• Assess credit risk and recommend appropriate credit limits.
• Verify customer payments and ensure accurate allocation against invoices.
• Investigate unallocated receipts and payment discrepancies.
• Reconcile customer accounts and maintain accurate debtor balances.

5. Reporting

• Prepare weekly and monthly Accounts Receivable aging reports.
• Track DSO, collection performance, and overdue debt trends.
• Provide regular updates to management on key debtors and collection actions.

Qualifications & Skills

• Diploma/Degree in Accounting, Finance, or related discipline.
• Strong negotiation and communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Excel and accounting systems.
• Able to work independently and meet collection targets.

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Performance bonus
• CSR, ED&I, Work-life balance initiatives

Company Values

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.