Senior Global Immigration Specialist

Crown Worldwide Group Sdn Bhd; Penang; On-site; MYR 33,000 - 56,000; Full time

Job summary

Crown Worldwide Group in Penang seeks an Immigration Support Coordinator to assist the Immigration Manager with day-to-day operations, handling requests for domestic and international assignees, and ensuring smooth processing of immigration, visa, translation, and legalization tasks.

The role requires strong English communication, excellent organizational skills, and the ability to manage files and client invoices. Travel to Head Office in Shah Alam may be required.

Qualifications

• Minimum 3 years relevant immigration working experience.
• Excellent customer service skills and ability to multitask.
• Ability to accurately maintain all files and provide administrative support.
• Excellent written and spoken English.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Willing to visit Immigration office for specific cases.
• Willing to travel to Head Office in Shah Alam when required.
• Able to work independently and in a team.

Responsibilities

• Manage operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes
• Participate in weekly team meetings and act as backup in distributing weekly team meeting minutes
• Manage case movement and workflow at Immigration and other relevant Authorities upon submission
• Deliver slip of acknowledgement from officers to all immigration team members in a timely manner
• Manage expectations from clients and individuals on any critical requests
• Ensure interact files are raised for every service delivered in a timely and accurate manner with all mandatory key data fields
• Ensure client invoices are raised on all completed services in line with the Company financial reporting calendar and provide support on collection of ageing invoices
• Respond to alerts from team members on issues that may lead to customer dissatisfaction and present solutions to the Immigration Manager
• Provide administrative support in relation to client expatriate advisory services, including automated and manual filing systems and endorsement of documents with Immigration
• Handle immigration services and prepare immigration documents to Immigration and related Authorities such as ESD, MDEC, MOFA, MOE, MIDA and related government departments

Skills

Customer service

Multitasking

Office suite

English fluency

Tools

Microsoft Office

Job description

Crown Worldwide Group in Penang seeks an Immigration Support Coordinator to assist the Immigration Manager with day-to-day operations, handling requests for domestic and international assignees, and ensuring smooth processing of immigration, visa, translation, and legalization tasks.

The role requires strong English communication, excellent organizational skills, and the ability to manage files and client invoices. Travel to Head Office in Shah Alam may be required.