Senior IAM Engineer

HTC Global Services MSC Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Job summary

HTC Global Services MSC Sdn Bhd is seeking an IAM specialist to support and operate enterprise IAM solutions including Access Governance, PAM, and IGA. The role covers application lifecycle management, system integrations, onboarding, configuration, upgrades, patching, monitoring and backups.

You will provide 2nd and 3rd line support, troubleshoot, manage changes and releases following ITIL standards, and collaborate with infrastructure teams on multi-site issues.

Qualifications

• Experience with Identity and Access Management solutions and governance.
• Ability to perform system integrations, onboarding, configuration, upgrades and patching.
• Familiarity with PAM and IGA concepts and secure access management.

Responsibilities

• Provide 2nd and 3rd line IAM support and incident resolution.
• Lead troubleshooting, problem management and change management in line with ITIL.
• Coordinate release management and service improvements.
• Collaborate with infrastructure teams on server, network, OS, and DB issues.
• Support IAM architecture and integration patterns across multi-site environments.

Skills

IAM concepts

ITIL familiarity

SAFe experience

Problem solving

Tools

SailPoint

PowerShell

Java

BeanShell

Job description

Description:
Support and operate enterprise Identity and Access Management (IAM) solutions, including Access Governance, Privileged Access Management (PAM), and Identity Governance and Administration (IGA).

Perform application lifecycle management, including system integrations, application onboarding, configuration, upgrades, patching, monitoring, and backups.

Provide technical maintenance and administration of IGA solutions, preferably SailPoint, ensuring secure and reliable access management.

Deliver 2nd and 3rd level support, troubleshooting, problem management, change management, and release management in line with ITIL standards.

Collaborate with infrastructure teams on network, server, operating system, and database issues, including planning and coordinating system maintenance and service windows.

Support IAM architecture, infrastructure, authentication, and integration patterns across large-scale, multi-site environments.

Work with Microsoft Active Directory, authentication mechanisms, Group Policy Objects (GPO), and scripting technologies such as Java, BeanShell, and PowerShell.

Contribute to IAM projects, technical improvements, and operational initiatives under the SAFe Agile Framework while ensuring secure and high-quality services for the business.

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.

Mission:

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.

Mission:

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders