Senior Microsoft 365 Support Engineer – Entra ID & Power Automate

HTC Global Services MSC Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

HTC Global Services MSC Sdn Bhd is seeking an experienced Microsoft 365 Support Engineer in Kuala Lumpur to provide L2/L3 enterprise support across Microsoft 365, with strong hands-on Entra ID and Power Automate expertise.

You will troubleshoot complex issues, manage identity and access, and develop automation workflows to improve operational efficiency. 3-7 years in enterprise Microsoft environments is preferred, with certification a plus.

Qualifications

• Bachelor's degree in Computer Science, IT or related field.
• 3-7 years of enterprise Microsoft experience.
• Hands-on Entra ID/Azure AD and Power Automate mandatory.
• Experience with Exchange Online, Teams, SharePoint Online or OneDrive.
• Familiarity with MFA, SSO, Conditional Access and RBAC.
• Scripting with PowerShell for administration and automation.

Responsibilities

• Provide L2/L3 support for Microsoft 365 services across Teams, Exchange Online, SharePoint Online and OneDrive.
• Administer Entra ID/Azure AD including MFA, SSO, and group management.
• Design and maintain Power Automate workflows to automate IT and business processes.
• Troubleshoot identity, access, and device management issues in Intune.
• Resolve mail flow and Outlook issues and manage policy configurations.
• Assist with deployment and governance of Microsoft 365 services.

Skills

Entra ID/Azure AD

Power Automate

Exchange Online

Teams

SharePoint Online

OneDrive

Intune

PowerShell

MFA/SSO/CA

RBAC

Education

Bachelor's degree in Computer Science or IT

Tools

Microsoft 365 Admin Center

Azure Portal

PowerShell ISE/Terminal

Job description

We are looking for an experienced Microsoft 365 Support Engineer to provide L2/L3 enterprise support across Microsoft 365, with strong hands-on expertise in Microsoft Entra ID and Microsoft Power Automate. The successful candidate will troubleshoot complex Microsoft 365 issues, support identity and access management, manage endpoint and collaboration services, and develop/maintain automation workflows to improve operational efficiency.

Key responsibilities

Provide L2/L3 technical support for Microsoft 365 services, including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Intune, and Microsoft 365 Apps

Provide strong hands-on administration and troubleshooting of Microsoft Entra ID, including user and group management, MFA and authentication, SSO, Conditional Access, RBAC, Enterprise Applications, and directory synchronization / hybrid identity

Design, develop, maintain and troubleshoot Microsoft Power Automate workflows

Build automation using Power Automate for Microsoft 365 business and IT processes, including SharePoint, Teams, Outlook and approval workflows

Troubleshoot Exchange Online mail flow, Outlook, transport rules, quarantine and email-related incidents

Support Teams meetings, collaboration, calling, client and device issues

Troubleshoot SharePoint Online and OneDrive permissions, sharing and synchronization issues

Manage Intune device enrollment, compliance policies, configuration and application deployment

Use PowerShell for Microsoft 365 administration, troubleshooting and automation

Perform root cause analysis and implement permanent fixes for recurring issues

About you

Bachelor's Degree in Computer Science, Information Technology or related discipline

3-7 years of experience supporting Microsoft technologies in an enterprise environment

Strong hands-on Microsoft Entra ID / Azure AD experience is mandatory

Strong hands-on Microsoft Power Automate experience is mandatory

Strong troubleshooting and analytical skills

Hands-on experience with at least three of the following: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Microsoft Intune

Experience troubleshooting MFA, SSO, Conditional Access and authentication issues

Experience with Power Automate flow development, troubleshooting and automation

Knowledge of Microsoft 365 administration, licensing and RBAC

Information Technology Services 51-100 employees

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.

Mission:

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders