Assistant Housekeeping Manager: Elevate Guest Experience

SmartRecruiters, Inc.; Sepang; On-site; MYR 50,000 - 84,000; Full time

Job summary

SmartRecruiters, Inc. in Sepang, Malaysia, is seeking an enthusiastic Assistant Housekeeping Manager to join our hospitality team. You will work with the Director of Housekeeping to supervise public areas, guestrooms, and laundry, ensuring cleanliness and guest satisfaction in a fast-paced property.

You will lead, train, and develop the housekeeping team, conduct inspections, manage inventory, and ensure compliance with health and safety standards while delivering outstanding guest experiences.

Qualifications

• Leadership experience supervising housekeeping or hospitality teams.
• Service-focused with commitment to guest satisfaction.
• Excellent verbal and written English communication.
• Strong organizational and time-management abilities.
• Proficiency with Word and Excel.
• Physical ability to carry/move materials and work evenings, weekends, holidays.

Responsibilities

• Assist the Housekeeping Manager in managing all housekeeping operations, including public areas, guestrooms, and laundry facilities to ensure consistent excellence.
• Conduct daily inspections of all public areas, guestrooms, building exteriors, and back-of-house areas to verify cleanliness standards.
• Monitor and oversee the deep cleaning program, ensuring timely completion and adherence to quality benchmarks.
• Assign tasks to housekeeping staff based on special requests and priority areas, ensuring smooth workflow and operational efficiency.
• Supervise housekeeping team members by providing clear communication, comprehensive training, coaching, and constructive performance feedback.
• Train staff members, conduct performance evaluations, address performance issues, and recommend disciplinary actions or terminations when appropriate.
• Issue supplies and inventory to staff at the beginning of each shift to maintain proper stock levels while controlling expenses.
• Manage the Lost and Found system by logging items and responding to guest inquiries to ensure accountability and guest satisfaction.
• Respond promptly to guest questions and requests, providing assistance, directions, and information with a friendly and professional demeanor.
• Ensure strict compliance with accident prevention programs, health and sanitation standards, and all relevant regulations.
• Recommend and implement procedural improvements to enhance departmental efficiency and guest satisfaction.
• Perform additional duties as assigned by the Housekeeping Manager or as operational needs demand.

Skills

Leadership

Guest service oriented

English communication

Organizational skills

MS Word & Excel

Training & coaching

Time management

Tools

Microsoft Word

Microsoft Excel

Job description

SmartRecruiters, Inc. in Sepang, Malaysia, is seeking an enthusiastic Assistant Housekeeping Manager to join our hospitality team. You will work with the Director of Housekeeping to supervise public areas, guestrooms, and laundry, ensuring cleanliness and guest satisfaction in a fast-paced property.

You will lead, train, and develop the housekeeping team, conduct inspections, manage inventory, and ensure compliance with health and safety standards while delivering outstanding guest experiences.