Assistant Housekeeping Manager - Waldorf Astoria Kuala Lumpur

Hilton; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

Hilton's Waldorf Astoria Kuala Lumpur is seeking an Assistant Housekeeping Manager to lead the housekeeping team, uphold the highest cleanliness standards, and ensure guest satisfaction through proactive management. You will plan, train, and supervise staff, manage rosters, inspect guest rooms and public areas, and collaborate with Engineering and Front Office to maintain luxury standards.

This role demands strong leadership, budgeting know-how, and a passion for hospitality excellence in a busy

Qualifications

• Extensive experience in housekeeping management, preferably in a 5-star hotel.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

Responsibilities

• Assume responsibilities of Assistant Director Housekeeper in her/his absence.
• Supervise day-to-day Housekeeping operations and ensure Brand Standards are followed.
• Manage daily roster of Room attendants and adjust shifts as needed.
• Conduct training, inspect work, and give direction.
• Conduct appraisals of Supervisors and Team members; disciplinary actions as needed.
• Ensure hotel and housekeeping regulations are followed by all team members.
• Attend and conduct Housekeeping communication meetings.
• Investigate complaints, take corrective action and escalate as needed.
• Regularly inspect VIP guestrooms, public areas, F&B outlets and offices.
• Recommend rooms to be taken out of service; coordinate with Engineering & Front Office.
• Supervise the use of guest supplies, cleaning detergents, equipment; follow up on maintenance.
• Recommend improvements of cleaning products and equipment.
• Monitor guestroom project schedules for carpets, upholstery, curtains and general cleaning.

Skills

Housekeeping management

Leadership

Budgeting & finance

Communication skills

Quality control

Attention to detail

Cleaning techniques

Staff scheduling

Job description

Assistant Housekeeping Manager - Waldorf Astoria Kuala Lumpur

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands,and a company‑wide commitment to providing the best stay for each guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—for we’re a great place to work.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing and managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. This role involves strategic planning, staff management, and maintaining a seamless operation to enhance guest satisfaction, cultivating a culture of excellence, inspiring the team to strive for perfection, and taking pride in their work. As a Housekeeping Assistant Manager, you’re not just leading the hotel’s housekeeping function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Extensive experience in housekeeping management, preferably in a 5-star hotel.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

Here’s what you’ll do during a typical day:

• To assume responsibilities of Assistant Director Housekeeper in her/his absent
  • To supervise and overse day‑to‑day Housekeeping operations and ensure all Brand Standards are follow
  • Consistently offer professional, friendly and engaging service to all Team Member
  • To manage daily work roster of Room attendant and revise duty when necessary.
  • To conduct and assist in training, inspect and correct their work and give direction to them.
  • To conduct appraisal of for Housekeeping Supervisors and Team members and perform disciplinary action if needed on a timely manner.
  • To ensure Hotel and Housekeeping regulation and procedures are being followed by all team members.
  • To attend and conduct Housekeeping communication Meeting.
  • To investigate complaints, take corrective action and elevate necessary information to Assistant Executive Housekeeper.
  • To regularly inspects VIP guestrooms, public areas, F&B Outlets and offices to ensure prescribed standard of cleanliness.
  • To recommend rooms which should be put out of service / order, co‑ordinate with Engineering and Front Office to make these rooms available for repair and maintenance work.
  • To supervise the use of all guest supply items, cleaning detergents, cleaning machines and equipment. Follow up on contractors with the maintenance.
  • To recommend improvements of products for cleaning detergents and equipment.
  • To monitor the guestroom project schedules for carpets, upholstery, curtain and general cleaning etc. to maintain high standard of cleanliness for guest rooms and public areas.