Executive Housekeeper

Sunway Putra Hotel; Kampung Malaysia Tambahan; On-site; MYR 112,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Career development

Wellness programs

Staff discount on hotel stays

Flexible working arrangements

Job summary

Sunway Putra Hotel Kuala Lumpur is seeking an experienced Executive Housekeeper to lead all housekeeping and laundry operations, ensuring the highest standards of cleanliness, safety, and guest satisfaction.

This full-time role in Kuala Lumpur requires a minimum of seven years in a similar position, strong leadership and training skills, and fluency in English and Bahasa Malaysia to coordinate with staff and guests.

Qualifications

• Minimum 7 years experience as Executive Housekeeper in the hospitality industry.
• Strong knowledge of housekeeping operations, laundry management, hygiene standards, and preventive maintenance systems.
• Excellent leadership, team management, and staff training capabilities.
• Strong organizational, problem-solving, and multitasking skills.
• Fluency in English and Bahasa Malaysia.

Responsibilities

• Oversee the management of every area of the hotel housekeeping operation to ensure it is meticulously cleaned and set as per company standards.
• Cooperate closely with Engineering operations departments and managers.
• Oversee the exhaustive Preventive Maintenance System and ensure qualitative and time-related KPIs are met.
• Oversee all laundry related operations.
• Ensure service protocols are trained and implemented regarding guest valuables and property.
• Ensure all staff are trained to interact promptly with guests in a professional manner.
• Develop departmental training matrices and ensure they are implemented for every housekeeping staff member.
• Safeguard the property, its guests, staff and assets at all times.
• Ensure high service standards in all areas of responsibility.
• Establish systems to monitor achievement of departmental goals.
• Ensure compliance with business operations and hospitality laws.
• Work with sales to manage development of new products and services.
• Develop quality management systems.
• Manage delivery of high-quality service to guests.
• Plan, direct, control and coordinate activities of all personnel in housekeeping for efficient service.

Skills

Leadership

Staff training

Organizational skills

Communication

Problem solving

Multitasking

Job description

We are seeking an experienced and dynamic Executive Housekeeper to join our team at Sunway Putra Hotel Kuala Lumpur. This role is responsible for leading and managing all housekeeping and laundry operations to ensure the highest standards of cleanliness, safety, guest satisfaction, and operational efficiency. The Executive Housekeeper plays a key role in maintaining the hotel's overall look and ensuring compliance with cleanliness, health, hygiene, and hospitality standards. This is a full-time position based in Kuala Lumpur.

What you'll be doing

• To oversee the management of every area of the hotel housekeeping operation is meticulously cleaned and set as per company standards as well as gardens groomed and well kept as per the monitoring schedules.
• Oversees the close co-operation with Engineering operations departments and managers.
• Oversee the exhaustive Preventive Maintenance System and ensure that all qualitative and time related KPI’s are being met.
• Oversees all laundry related operations.
• To ensure all service protocols are trained in and implemented regarding guest valuables and property.
• To ensure all staff are trained to interact promptly with guests in a professional manner (irrelevant of guest nationality).
• To ensure all departmental training/subsequent matrices are implemented for every member of the Housekeeping staff.
• To safeguard the property, it's guests, staff and its assets at all times.
• To ensure the highest possible servicing of guests and their facilities by all staff under housekeeping department and including Laundry in line with company policy and health and hygiene guidelines.
• Establish systems which monitor the achievement of departmental goals.
• Ensure compliance with business operations and hospitality laws.
• Work with sales to manage the development of new products and services.
• Develop quality management systems.
• Manage the delivery of high quality service to guests.
• To plan, direct, control and coordinate the activities of all personnel engaged in the housekeeping division to insure an efficient and profitable service.
• To ensure high service standards in all areas of responsibility.
• Ensures uniforms, linen and toweling and all relevant operating equipment is controlled and sufficient for hotel needs.
• Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel.
• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
• Manages and implements rotational cleaning and maintenance schedules.

What we're looking for

• Minimum 7 years experience as Executive Housekeeper required in the hospitality industry.
• Strong knowledge of housekeeping operations, laundry management, hygiene standards, and preventive maintenance systems.
• Excellent leadership, team management, and staff training capabilities.
• Strong organizational, problem-solving, and multitasking skills.
• Ability to maintain high service standards and ensure guest satisfaction.
• Good communication and coordination skills with internal departments.
• Ability to work under pressure and handle operational challenges effectively.
• Knowledge of hospitality regulations, health and safety standards, and quality control systems.
• Fluency in English and Bahasa Malaysia.

What We Offer

At Sunway Putra Hotel Kuala Lumpur, we are committed to providing our employees with a rewarding and supportive work environment.

• Our benefits include a competitive salary, opportunities for career development, access to employee wellness programs, and discounts on hotel stays.
• We also encourage a healthy work-life balance and offer flexible working arrangements where possible.

About Us

Sunway Putra Hotel Kuala Lumpur is a vibrant 5-star hotel located in the heart of the city's bustling commercial district. As part of the Sunway Group, we are renowned for our commitment to delivering exceptional guest experiences and creating a positive impact on the communities we serve. Join our dynamic team and be a part of our continued success.