Senior Group Processing & Certificate Administration

Hong Leong MSIG Takaful Berhad; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Hong Leong MSIG Takaful Berhad in Malaysia seeks an Executive, Group Processing, Certificate Admin & Group Processing Department to manage end-to-end operational processing for Group products, ensuring accuracy, SLA adherence, and quality service.

The role involves coordinating with internal stakeholders, validating submissions, processing certificates, preparing reports, and supporting audits and process improvements to enhance customer experience.

Qualifications

• Must have a diploma or higher in any field.
• Experience with life insurance or takaful is preferred.
• Familiar with process flow, system development methodology, and system testing.

Responsibilities

• Process and validate new business submissions for Group products in accordance with procedures and service standards.
• Coordinate with internal stakeholders to facilitate timely certificate issuance.
• Ensure transactions meet SLA and TAT requirements.
• Review and verify documents for completeness and compliance.
• Maintain accurate transaction records for audit and regulatory needs.
• Process certificate servicing transactions including profile updates and end serving requests.
• Handle inquiries and liaise with stakeholders to resolve processing issues.
• Support reconciliation and exception handling to ensure accuracy.
• Prepare and submit operational and management reports within timelines.
• Support data extraction, validation, and report preparation for business and regulatory purposes.

Skills

Process flow knowledge

System testing

Takaful knowledge

Education

Diploma or equivalent in any field

Bachelor's Degree or higher

Job description

Hong Leong MSIG Takaful Berhad in Malaysia seeks an Executive, Group Processing, Certificate Admin & Group Processing Department to manage end-to-end operational processing for Group products, ensuring accuracy, SLA adherence, and quality service.

The role involves coordinating with internal stakeholders, validating submissions, processing certificates, preparing reports, and supporting audits and process improvements to enhance customer experience.