Manager, Group Processing, Certificate Admin & Group Processing Department

Hong Leong MSIG Takaful Berhad

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

5 days ago

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Job summary

Hong Leong MSIG Takaful Berhad in Kuala Lumpur is seeking a Manager, Group Processing, Certificate Admin & Group Processing Department to lead day-to-day operations, uphold service standards, and protect the business from operational risk.

You will coach the Group Processing team, drive process improvements, ensure transactions meet turnaround times and regulatory requirements, and provide management with dashboards and KPI insights to support growth and customer commitments.

Qualifications

Diploma or higher in any field is required.
Life insurance background is preferred with exposure to Takaful products.
Familiarity with process flow, system development methodology, and system testing.

Responsibilities

Lead, manage, and develop the Group Processing team to ensure efficient execution of new business and servicing operations.
Provide coaching, guidance, and performance management to team members, including capability development and succession planning.
Oversee day-to-day operational activities and ensure all transactions are processed accurately within required TAT and SLA.
Review and monitor operational performance, productivity, and service quality to comply with policies, SOPs and regulatory requirements.
Drive continuous process improvement to enhance efficiency, customer experience, and risk management.
Ensure adequate operational controls and quality assurance across processes.
Review and approve payment-related documents within authorized limits.
Oversee processing of new business, certificate servicing, and exception handling.
Act as escalation point for operational issues and stakeholder concerns.
Prepare, review, and present management reports, production statistics, dashboards, and KPIs.

Skills

Leadership

Coaching

Regulatory knowledge

Process improvement

Reporting

Education

Diploma or higher in any field

Job description

Manager, Group Processing, Certificate Admin & Group Processing Department

The position is required to ensure continuity of day-to-day Group Processing operations, maintain operational control, service delivery standards, stakeholder support, and effective oversight of business activities. The role is critical to mitigate operational risks and ensure uninterrupted support for business growth, regulatory compliance, and customer commitments.

Key responsibilities

Lead, manage, and develop the Group Processing team to ensure efficient execution of new business and servicing operations.

Provide coaching, guidance, and performance management to team members, including capability development, succession planning, and knowledge transfer.

Oversee day-to-day operational activities and ensure all transactions are processed accurately and within the agreed turnaround time (TAT) and service level agreement (SLA).

Review and monitor operational performance, productivity, and service quality to ensure compliance with internal policies, SOPs, and regulatory requirements.

Establish and drive continuous process improvement initiatives to enhance operational efficiency, customer experience, and risk management.

Ensure adequate operational controls and quality assurance measures are implemented and maintained across all business processes.

Review and approve payment-related documents, including Payment Request Forms (PRF), Payment Control Advice (PCA), Stop Payment Requests, and other operational approvals within authorized limits.

Oversee the processing of new business, certificate servicing transactions, and exception handling activities to ensure timely resolution and service delivery.

Act as the key escalation point for operational issues, stakeholder concerns, and complex cases requiring management intervention.

Prepare, review, and present management reports, production statistics, operational dashboards, and key performance indicators (KPIs) to Management.

About you

Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.

Life insurance background preferably with exposure to Takaful products.

Familiar with process flow, system development methodology, and system testing.

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A key component of Hong Leong Financial Group (HLFG) Malaysia’s Islamic financial service

Offers a range of innovative and comprehensive family takaful solutions and services for the retail and corporate sectors, driven by strong Shariah principles.

Proud winner of the following

Malaysia Excellence Business Awards (MEBA) 2019 for Excellence in Takaful Services

The BrandLaureate World Halal BestBrands Award 2018 for BestBrands in Takaful Solutions

The Kuala Lumpur Islamic Finance Forum (KLIFF) 2016 for Most Outstanding Takaful Product (i-Care Hasanah).

A member of the Hong Leong Group, one of Southeast Asia’s largest conglomerates