Associate, Immigration and Mobility

Agensi Pekerjaan Great Pyramid Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Agensi Pekerjaan Great Pyramid Sdn Bhd is seeking an Associate in Immigration and Mobility to handle day-to-day administrative tasks and paper processing for immigration cases. You will be the first point of contact for client and employee inquiries and will support the Team Lead with documentation and coordination.

The role requires a Diploma or bachelor’s in a related field and 1–3 years of admin/HR or immigration experience.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Human Resources, or a related field.
• 1–3 years of relevant experience in an administrative, HR shared services, or immigration/mobility.
• Familiarity with Malaysian immigration processes (Employment Pass, Professional Visit Pass, Dependant Pass, MM2H, Spouse Visa) is an advantage.
• Strong written and verbal English and Bahasa Malaysia; Mandarin or other languages is a plus.

Responsibilities

• Prepare, organize, and process documentation for employment passes, passes for expatriates, and other immigration applications.
• Liaise with government agencies to submit, follow up on, and collect applications.
• Provide general administrative support and assist in scheduling and report preparation.

Skills

Communication skills

MS Office

Client service

Education

Diploma or bachelor’s in Business Administration/Human Resources

Job description

Role Summary

Associate, Immigration and Mobility provides day today administrative and coordination support to the Immigration and Mobility team. This role is responsible for preparing and processing paperwork related to immigration and mobility cases, acting as the first point of contact for client and employee phone enquiries, and providing general support to the Team Lead.

Key Responsibilities

Paperwork & Case Documentation

• Prepare, organize, and process documentation for Employment Passes, Dependent Passes, and other immigration applications for expatriates.
  
• Compile and verify supporting documents for accuracy and completeness before submission, ensuring cases are progressed within set timelines.
• Maintain and update case trackers/databases, including application status, expiry dates, and renewal schedules, flagging upcoming deadlines to the team.
• Liaise with the Immigration Department of Malaysia, the MYXpats Centre (Expatriate Services Division), and other relevant government agencies to submit, follow up on, and collect applications.
• Handle filing, scanning, data entry, and document dispatch (courier/collection) related to immigration case files.

Client & Stakeholder Support

• Act as the first point of contact for incoming phone calls from clients and employees regarding immigration and mobility matters.
• Respond to routine enquiries professionally and promptly, and elevate complex or sensitive matters to the Team Lead.

Team & Administrative Support

• Provide general administrative support to the Team Lead and the wider Immigration and Mobility team, including scheduling appointments and managing calendars.
• Assist in preparing reports, correspondence, and client-facing documents as required and support ad hoc projects and process improvement initiatives within the team.

Education & Experience

• Diploma or Bachelor's Degree in Business Administration, Human Resources, or a related field.
• 1–3 years of relevant experience in an administrative, HR shared services, or immigration/mobility.
• Familiarity with Malaysian immigration processes, including Employment Pass, Professional Visit Pass, Dependant Pass, MM2H and Spouse Visa, is an advantage.
• Good written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin or other languages is an added advantage when supporting regional clients.
  Fresh graduates are encouraged to apply. Training will be provided.