Senior Executive - Project & Service Delivery

Hartalega; Petaling Jaya; On-site; MYR 60,000 - 96,000; Full time

Job summary

Hartalega in Malaysia is seeking a PMO/Project Support role to assist the Project Manager with tracking deliverables, milestones, and planning. You will coordinate issues, reports, and data, helping to keep infrastructure projects on schedule and billed correctly.

Ideal candidates have a Bachelor degree in a related IT field and at least 3 years of PMO experience, with strong planning, organizational, and stakeholder-management skills to improve service quality and adherence to SLAs.

Qualifications

• Bachelor Degree in Computer Science, Information Technology, Computer Engineering or its equivalent in related IT field.
• Minimum 3 years of working experience.
• PMO experience and Stakeholder Management is highly desirable.
• Good observation skills and creativity.
• Good in planning making and organisational skills.

Responsibilities

• To support Project Manager including tracking project status of deliverables and milestones, issue coordination, planning, reporting, and coordinating activities in support of quality objectives.
• Ensuring procedures are followed for the registration of infrastructure project requests, recording of project plans and progress; archiving key contractual documentation; and the creation of key information required projects to start and to be billed.
• Developing a close working relationship with the supplier PMOs and the teams to ensure that the process for getting infrastructure projects delivered is as efficient as possible.
• Delivery against KPls for clients PMO Services by maintaining service level target and improve measurement Process.
• Contribute to client's service quality improvements by helping to strengthening Supplier PMOs back office team.
• Ensuring follow & adhere to agreed client's work/process standards and comply with SLAs.
• Provide guidance and support Supplier PMOs in ensuring system is always updated with accurate info.
• Accurately updating all Project related Data in system based on proposal received.
• Quality Assurance for client's PMO procedure & documentation during project/requests, closure.
• Monitoring project activities with customer, suppliers and operation team to ensure project delivery on time.
• Prepare daily, weekly, and monthly report to Project Manager and Management.

Skills

PMO experience

Stakeholder management

Planning

Organizational skills

Observation skills

Creativity

Education

Bachelor Degree in Computer Science/ IT/ Computer Engineering

Job description

• To support Project Manager including tracking project status of deliverables and milestones, issue coordination, planning, reporting, and coordinating activities in support of quality objectives.
• Ensuring procedures are followed for the registration of infrastructure project requests, recording of project plans and progress; archiving key contractual documentation; and the creation of key information required projects to start and to be billed.
• Developing a close working relationship with the supplier PMOs and the teams to ensure that the process for getting infrastructure projects delivered is as efficient as possible.
• Delivery against KPls for clients PMO Services by maintaining service level target and improve measurement Process.
• Contribute to client's service quality improvements by helping to strengthening Supplier PMOs back office team.
• Ensuring follow & adhere to agreed client's work/process standards and comply with SLAs.
• Provide guidance and support Supplier PMOs in ensuring system is always updated with accurate info.
• Accurately updating all Project related Data in system based on proposal received.
• Quality Assurance for client's PMO procedure & documentation during project/requests, closure.
• Monitoring project activities with customer, suppliers and operation team to ensure project delivery on time.
• Prepare daily, weekly, and monthly report to Project Manager and Management.

REQUIREMENTS

• Bachelor Degree in Computer Science, Information Technology, Computer Engineering or its equivalent in related IT field.
• Minimum 3 years of working experience.
• PMO experience and Stakeholder Management is highly desirable.
• Good observation skills and creativity.
• Good in planning making and organisational skills.