Senior Executive, Leasing

CapitaLand Retail Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Wellness programmes

Job summary

CapitaLand Retail Malaysia Sdn Bhd is seeking a Mall Leasing professional to monitor tenant performance, negotiate lease terms, and manage relationships with tenants. The role involves implementing leasing strategies to optimize tenant mix and occupancy rates, as well as conducting market research to enhance leasing effectiveness.

Ideal candidates will possess strong analytical skills and a relevant background in retail management. Benefits include comprehensive medical coverage and professional development opportunities.

Qualifications

• Bachelor's degree or equivalent experience in retail management, business, or a related field.
• Strong analytical skills to assess sales performance and leasing strategies.
• Excellent communication and negotiation skills.

Responsibilities

• Monitor and analyze sales performance of tenants.
• Negotiate lease agreements and rental rates with tenants.
• Maintain good relationships with tenants and manage their issues.
• Conduct market research and adjust leasing strategies accordingly.

Skills

Sales performance analysis

Lease negotiation

Tenant relationship management

Market research

KPI tracking

Education

Relevant degree or certification

Tools

Microsoft Excel

Job description

Job Description Mall Leasing (ML) Performance Tracking

• Monitor and analyze the sales performance of tenants to assess the impact of Leasing strategies.
• Renewals: Track and manage Lease expiry, renewals, tenants‑at‑risk and vacancies.
• Propose and implement action plans to address any underperforming tenants or trades.
• Assist the MIC to develop exit strategies for at‑risk tenants or non‑renewals.

Leasing Strategy Implementation

• Execute the asset’s Leasing strategy, including tenant mix optimization and occupancy rate improvement.

Tenant Prospecting, Acquisition and Lease Negotiation

• Identify and engage with potential tenants to fill vacant spaces (new leases and/or renewals) and contribute to the asset's tenant diversity.
• Negotiate lease agreements, rental rates, and terms with prospective tenants, ensuring alignment with the asset’s Leasing objectives.
• Submit and seek approval of tenants offers.
• Secure renewals/new leases with full deposit payment.

Tenant Relationship Management

• Facilitate the onboarding process for new tenants, including coordinating move‑ins and addressing initial tenant inquiries and needs.
• Establish and maintain good relationship with tenants in the asset and be their key liaison for asset‑centric leasing matters, issues and concerns.
• Facilitate tenants’ collaboration with asset’s Marcom team on sales‑driven activities to boost tenants' sales and sustainability.
• Support on all issues pertaining to existing Tenants on the assigned asset.
• Collaborate with the Credit Control team to manage tenant delinquencies, including negotiating payment plans, and escalating issues as needed.

Asset Plan and Asset Enhancement Initiatives (AEIs)

• Assist in the execution of Asset Plan.
• Assist in preparing FMR, yearly budgets and updating forecasts (quarterly or monthly).
• Assist in Asset AEIs via contribution in repositioning and restructuring of trade mix and configuration works that will increase rental yield and add value to the asset.

Lease Administration and Reporting

• Support MIC on all monthly reporting, e.g., rental variances, asset’s rent roll, GTO submission, BMLM and ACG.
• Prepare regular reports on Leasing performance, tenant status, and Leasing strategies to the Mall In‑Charge for review and verification.
• Prepare and analyze Leasing data to identify trends, opportunities, and areas for improvement.
• Liaise/work closely with Lease Management on lease documentation.

Market Intelligence

• Stay informed about market trends, consumer behavior, and competitor activities, to adjust Leasing strategies accordingly.
• Conduct market research and analysis to gather insights.
• Contribute ideas to the MIC for improvements and/or to address Leasing issues.

Key Account Manager (KAM) Establishment of KPIs and Performance Tracking

• Establish Key Performance Indicators (KPIs) for Leasing activities within assigned portfolio.
• Track and manage Lease expiry, renewals, tenants‑at‑risk and vacancies.
• Initiate action plans to address any underperforming key tenants or trades.
• Achieve and contribute to achieving mall’s asset plan, GRI and occupancy.
• Negotiate and secure renewals/new leases which include issuance of Letter of Acceptance with full deposit payment.
• Ensure that Tenancy Agreements (TAs) be executed prior to handover of the demised premises.

Category‑Leasing Strategy

• Prospecting for New Lease and Non‑renewals of Key Accounts with tenancies in more than one of the assets.
• Devise and implement a comprehensive Leasing strategy for assigned portfolio/trade category (on rotation basis), aligning it with the mall’s positioning and overall Leasing objectives.
• Develop strong lasting business relationships with a portfolio of retailers that is mutually beneficial.
• Collaborate with Cluster Heads/Mall ICs to develop exit strategies for at risk tenants or non‑renewals of key retailers.

Tenant Mix Optimization and Growth

• Execute the planned trade/tenant mix and marketing strategy to bring in the desired tenants for the portfolio of assets.
• Responsible for the expansion and growth of retailers in assigned portfolio.
• Market portfolio and acquire retailers aligned with desired tenant mix of CLMY assets.

Tenant Prospecting and Relations

• Identify potential tenants within the designated trade category (on rotation basis), and actively seek opportunities to attract them to a portfolio of assets.
• Acquire thorough understanding of tenants/retailers needs and requirements.
• Expand relationships with existing tenants by proposing recommendations and providing appropriate analytics that meet their objectives.
• Serve as the link of communication between tenants and functional teams.
• Collaborate with the Credit Control team to manage tenant delinquencies, including negotiating payment plans, and escalating issues as needed.

Tenant Acquisition and Lease Negotiation

• Negotiate Lease agreements, rental terms, and other contractual conditions with prospective tenants, ensuring mutually beneficial arrangements.
• Submit and seek approval of tenants offers.
• Secure renewals/new leases with full deposit payment.

Trade Category Expansion

• Explore opportunities for trade category expansion by attracting unique, innovative, and complementary tenants that can enhance the shopping experience.

Lease Administration and Reporting (KAM)

• Prepare regular reports on account progress and forecasts that support decision making.
• Prepare and analyze trade‑related data to identify trends, opportunities, and areas for improvement.

Market Intelligence (KAM)

• Have strong and up‑to‑date market intelligence and trends in both local and global retail industry, consumer preferences, and competitor activities related to the assigned trade category.
• Conduct market research and analysis to identify emerging trends and potential niche opportunities within the assigned trade category.
• Make informed decisions regarding tenant selection and Leasing strategies as well as identify opportunities for growth.

Others

• Develop and maintain close coordination and productive working relationship between the Leasing Department and other key departments at mall level as well as HQ Office.

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.