Executive, Operations

CapitaLand Retail Malaysia Sdn Bhd; George Town; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible benefits with comprehensive medical coverage for self and family

Training and development opportunities

Subsidised rates at Ascott serviced residences

Wellness programmes

Job summary

CapitaLand Retail Malaysia Sdn Bhd is seeking a Tenancy Design Coordinator to work with the Space Planning Management team to guide tenant integration into retail projects.

The ideal candidate will manage tenant design reviews, site inspections, and ensure compliance with design guidelines, while providing necessary support during the fit-out process. Benefits include flexible medical coverage and training opportunities.

Qualifications

• Strong understanding of design and planning coordination.
• Experience in retail project management.
• Ability to negotiate effectively with various stakeholders.

Responsibilities

• Coordinate the integration of tenants into retail projects.
• Review tenant designs and provide feedback.
• Conduct site inspections during fit-out processes.
• Manage tenant interface on disputes and compliance issues.

Skills

Coordination

Design Review

Negotiation

Project Management

Communication

Education

Bachelor's degree in Architecture or related field

Job description

About the Role and Company

CapitaLand Investment Limited (CLI) is a Singapore‑listed global real asset manager. The Tenancy Design Coordinator will work with the Space Planning Management team to guide and integrate tenants into retail projects.

Responsibilities

• Provide a standard guide and coordinate the integration of tenants into the project.
• Issue and explain Tenancy Design guidelines and fitting‑out manual to tenants, tenant designers and contractors.
• Coordinate design, planning, implementation and completion of tenancy fit‑out work to deliver retail tenancies in a timely manner.
• Review tenants’ design and documentation with the CMO and T Space Planning Management team and provide design improvement feedback.
• Ensure tenancy designs comply with standard guidelines and the mall’s positioning.
• Negotiate and influence design submissions (new and renewal) to achieve better outcomes.
• Coordinate all design requirements and drawings with tenants, consultants and the project team.
• Liaise with tenants on the approved design for execution and manage handover of the tenancy unit.
• Provide continuous support, ensuring adequate induction, coordination and assistance throughout the fit‑out period.
• Conduct site inspections during fit‑out, liaise closely with tenants’ fit‑out contractors and enforce compliance with approved designs, authority requirements and house rules.
• Manage tenant interface on disputes related to scope or construction issues that may compromise timely delivery.
• Complete final inspections of tenant units and follow up on deficiencies; keep accurate records of drawings and contract specifications.
• Obtain approval from the CMO and Space Management Managers prior to the commencement of business in the relevant tenant units.
• For moving‑out cases, ensure tenants hand back units in accordance with guidelines and requirements.
• Support mall improvement initiatives related to aesthetic design, shop‑lot/kiosk upgrades, maintenance works, hoarding boards, Capex, Opex, AEI and tenancy works.
• Handle operations procurement, including tender management for shop‑lots/kiosks and reconfiguration works.
• Prepare technical and incident reports, monthly Management Reports, presentation slides, asset plans and other documentation.
• Maintain close coordination and productive relationships with other key departments at mall level and HQ Office.
• Establish rapport with subordinates, create and maintain departmental morale and build team efforts; enforce discipline, attendance and punctuality.
• Handle staff grievances, disciplinary problems, and assist superiors with more serious cases.
• Lead, guide, delegate tasks and assess performance of subordinates; supervise and monitor work to ensure satisfactory completion.
• Motivate staff toward self‑improvement and better performance.
• Perform any other duties assigned by the line of report.

Benefits

• Flexible benefits with comprehensive medical coverage for self and family.
• Training and development opportunities.
• Subsidised rates at Ascott serviced residences.
• Wellness programmes.

Equal Opportunity Statement

At CapitaLand, we advocate fair employment practices and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.