Senior Executive - Air Operations (Gateway)

C.H. Robinson; Jelutong; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

EPF contribution 15%

Group Health Insurance

Flexible Benefit (Dental treatment or

Birthday Leave

Job summary

C.H. Robinson seeks a Senior Executive - Air Operations (Gateway) to lead gateway air freight consolidations and guide operational excellence. You will mentor staff, ensure SOP compliance, and drive data integrity across shipments from purchase order through delivery.

The role requires 3-5 years in global forwarding, strong MS Office skills, and collaboration with offices, agents, and customers to optimize throughput and service quality.

Qualifications

• High school diploma or GED required.
• 3-5 years of global forwarding experience, preferably air freight.
• Bachelor’s or Associate degree preferred in logistics or related field.
• Proficient in Navisphere or carrier systems is a plus.

Responsibilities

• Maintain operational excellence for air shipments from PO to delivery.
• Prepare and assemble documentation for air shipments.
• Update Navisphere with accurate shipment data.
• Coach and train team on consolidations and SOPs.
• Collaborate with CHR offices, agents, and vendors to resolve issues.

Skills

Air freight operations

Team mentoring

Problem solving

Data accuracy

Microsoft Office

Education

High school diploma or GED

Bachelor's degree in Logistics or related field

Tools

Navisphere

Job description

C.H. Robinson is seeking a Senior Executive - Air Operations (Gateway) to join our team.In this role, you will be responsible for overseeing the successful execution of air freight consolidations while serving as a key resource for operational guidance, team development, and process excellence.You will drive operational efficiency in gateway operations, maintain compliance with company standards, and support the achievement of business objectives through consistent execution and collaboration.This role offers an opportunity to combine deep operational expertise, leadership capabilities, and a customer-focused approach to deliver high-quality outcomes while mentoring team members and contributing to the ongoing success of the organization.Responsibilities:The duties and responsibilities of this position consist of, but are not limited to, the following:Maintain Operational Excellence:Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargoInitiate, prepare, process and assemble all required documentation for Air ShipmentsEnsure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely mannerApply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externallyExecute/Coordinate tasks and mentor others on how to execute the consolidations to meet all SOP requirementsCreate, maintain, and update shipments in Navisphere, ensuring accurate dataCoordinate and problem-solve on complex consolidationsCoach and train othersEnsure a high-level of data integrity within the shipmentsFacilitate Relationships:Communicate clearly, timely, and effectively with CHR offices, Agents, and Outside VendorsAct as a key contact and subject matter expertPromote a positive working relationship for all team membersAct as a resource and expert to the department, branch, and network on consolidation requirements & process initiativesMonitor consolidation trends and its impact to our processes and operationsOther Activities:Ensure SOPs are maintained and adhered toMake recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenueOther duties or responsibilities as assigned according to the team and/or country specific requirementsRequired Qualifications:Required:High school diploma or GEDMinimum 3-5 years of Global Forwarding industry experience, preferably into Air FreightAdvanced proficiency in Microsoft Office Suite of programsPreferred Qualifications:Preferred:Associate’s or bachelor’s degree from an accredited college or universityKnowledge or coursework in Supply Chain, Logistics, or International BusinessStrong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change dailyCritical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needsHigh level of attention to detailAbility to work in a fast-paced and deadline-driven office environmentProactive, ambitious, hardworking, and analytical mindsetValues a diverse and inclusive work environmentEqual OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Benefits• EPF contribution 15%• Group Health Insurance• Flexible Benefit (Dental treatment or Optical purchase)• Birthday Leave