Manager Operations - Ocean Freight

C.H. Robinson Worldwide; Klang City, Port Klang; On-site; MYR 90,000 - 180,000; Full time

Job summary

C.H. Robinson Worldwide in Malaysia is seeking a Manager Operations to lead a team responsible for global forwarding activities, ensuring efficiency and world-class service by aligning resources and defining expectations.

You will measure and communicate results, coach staff, and drive continuous improvements in service levels and cycle times to meet business goals, while developing talent and maintaining strong stakeholder partnerships.

Qualifications

• Must hold a high school diploma or bachelor's degree.
• Minimum 3 years of direct people management experience.
• Strong analytical and problem-solving skills.
• Experience in Global Forwarding, preferably ocean exports.
• Ability to adapt to evolving business and operational needs.
• Excellent communication and organizational skills.

Responsibilities

• Lead a team to ensure productivity, quality, and service objectives.
• Define role expectations and monitor performance.
• Communicate operations objectives and performance metrics.
• Develop talent and coach to improve performance.
• Collaborate with Talent Acquisition to build a diverse pipeline.
• Drive process improvements to reduce cycle times.
• Align resources to meet business goals and efficiency targets.
• Manage merit and equity programs for the team.

Skills

Leadership

People management

Analytical skills

Problem-solving

Communication

Time management

Education

High School Diploma

Bachelor's degree (preferred)

Job description

The Manager Operations leads a team responsible for operational activities ensuring effectiveness and efficiency throughout the entire process. Ensures team achieves productivity, quality, and world-class service objectives by aligning resources and defining role expectations. Measures, monitors, and communicates results. Manages performance and supports employee growth and development. Has significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. May supervise a combination of individual contributors and/or other operations leaders.

Key responsibilities

Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved

Support the personal/professional development for assigned team. Coach and guide to improve performance and drive accountability. Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs.

Clearly communicate operations objectives and team/individual performance metrics

Cascade communications on office, divisional and organizational initiatives to ensure employee's understanding and alignment

Employ strong change management tactics to drive desired behaviors and results

Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent

Manage annual merit and equity programs for assigned team to align compensation with performance results

Ensure execution strategy is in line with business objectives

Align resources to support efficiency and effectiveness goals. Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs

Continuously evaluate processes for efficiency and effectiveness

About you

High School Diploma or Graduate Degree

Minimum 8 years of Global Forwarding experience, preferably in ocean exports

Minimum 3 years of direct people management experience

Strong industry operational excellence experience

Bachelor's degree from an accredited college or university (preferred)

Strong analytical, problem-solving, and decision-making skills (preferred)

Proven ability to adapt to evolving business, customer, and operational needs (preferred)

Excellent organizational and time management skills, with the ability to prioritize effectively (preferred)

Demonstrated leadership, coaching, and people development capabilities, supported by high emotional intelligence (preferred)

Strong written and verbal communication skills (preferred)

CH Robinson is one of the world's largest third party logisctics (3PL) provider and was listed in Fortune magazine World's Most Admired Companies in Trucking, Transportation and Logistic industry sector. The company is based in USA with their headquaters in Eden Prairie, Minnesota, and have been in operation over 100 years.

Our people processes,and technology improve the world's transportation and supply chains, delivering exceptional value to our customers and suppliers.

CH Robinson is one of the world's largest third party logisctics (3PL) provider and was listed in Fortune magazine World's Most Admired Companies in Trucking, Transportation and Logistic industry sector. The company is based in USA with their headquaters in Eden Prairie, Minnesota, and have been in operation over 100 years.

Our people processes,and technology improve the world's transportation and supply chains, delivering exceptional value to our customers and suppliers.