Senior L3 – Microsoft Endpoint & M365 Engineer

Horizontal Talent; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Horizontal Talent is seeking an experienced Senior L3 Microsoft Endpoint & M365 Engineer in Kuala Lumpur to provide advanced support and administration across enterprise endpoint management and Microsoft 365. The role emphasizes SCCM/MECM, Intune, and end-user computing within a large enterprise IT environment.

Ideal candidates will have 8+ years of IT infrastructure experience, hands-on expertise with Windows endpoint administration, and ITIL-aligned change management.

Qualifications

• 8+ years in IT infrastructure and endpoint management.
• Hands-on in SCCM/MECM and Intune administration.
• Experience with Microsoft 365 services and enterprise ITIL processes.

Responsibilities

• Provide L3 support and advanced troubleshooting for Microsoft endpoint technologies.
• Manage SCCM/MECM and Intune environments across enterprise.
• Coordinate incident resolution with L1/L2 teams and document solutions.
• Collaborate with IT teams and follow ITIL/change-management procedures.

Skills

SCCM/MECM

Intune

Endpoint management

Windows troubleshooting

ITIL knowledge

ServiceNow

Education

ITIL v4 Certification

MD-102 Endpoint Administrator Associate

Tools

SCCM

Intune

ServiceNow

Microsoft 365

Teams

SharePoint Online

Exchange Online

Job description

Kuala Lumpur

Kuala Lumpur

About Horizontal:

Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative and Business & Strategy markets. We have global offices in US, UAE, India, Malaysia and Australia.

Position Overview:

We are looking for an experienced Senior L3 Microsoft Endpoint & M365 Engineer to provide advanced technical support and administration across enterprise endpoint management and Microsoft 365 environments. The ideal candidate will have strong hands-on experience with Microsoft SCCM, Microsoft Intune, endpoint management, application deployment, device lifecycle management, and advanced troubleshooting. This role will be responsible for handling complex technical issues, supporting escalations, and ensuring the stability and performance of the enterprise endpoint environment.

Key Responsibilities:

• Provide L3 technical support and advanced troubleshooting for Microsoft endpoint technologies.
• Manage and support Microsoft SCCM and Microsoft Intune environments.
• Perform endpoint configuration, policy management, software deployment, patching, compliance, and device lifecycle management.
• Troubleshoot complex issues related to Windows endpoints, applications, device configuration, and endpoint policies.
• Support Microsoft 365 services including:
  • Microsoft Teams
  • SharePoint Online
  • Exchange Online
• Handle escalated incidents and problems from L1/L2 support teams and drive issues through to resolution.
• Perform root cause analysis and provide permanent solutions for recurring technical issues.
• Support application packaging, deployment, upgrades, and troubleshooting through SCCM/Intune.
• Monitor endpoint compliance and assist with remediation of security and configuration issues.
• Work with ServiceNow for incident, problem, change, and request management.
• Follow ITIL-based processes and enterprise change management procedures.
• Prepare and maintain technical documentation, troubleshooting guides, and knowledge articles.
• Collaborate with infrastructure, security, network, and application teams to resolve complex issues.

Key Requirement:

• 8+ years of relevant IT Infrastructure / End User Computing / Endpoint Management experience.
• Strong hands-on experience with Microsoft SCCM / MECM and Microsoft Intune.
• Preferred certification: ITIL v4 Certification and Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Strong knowledge of Windows endpoint administration and troubleshooting.
• Proven experience in:
  • Endpoint management
  • Device lifecycle management
  • Application deployment
  • Software distribution
  • Patch management
  • Endpoint compliance and policy management
• Hands-on experience supporting Microsoft 365 services, particularly Teams, SharePoint Online, and Exchange Online.
• Strong troubleshooting and problem-solving skills with the ability to handle complex L3 escalations.
• Hands-on experience with ServiceNow.
• Experience working in a large enterprise IT environment.
• Good understanding of ITIL processes and IT service management.
• Able to independently investigate and resolve complex technical issues.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Comfortable working in a structured enterprise environment with strict ITSM and change-management processes.
• Good communication and stakeholder-management skills.
• Proactive approach to identifying recurring issues and implementing permanent fixes.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.