Helpdesk Support
Konica Minolta Business Solutions (M) Sdn Bhd
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Job summary
Konica Minolta Business Solutions (M) Sdn Bhd in Petaling Jaya, Selangor invites you to join its IT support team as a contract Helpdesk Specialist. You will respond to tickets, diagnose hardware and software issues, and provide remote and on-site assistance to keep users productive.
The role requires 1–2 years in helpdesk, strong Windows/macOS knowledge, familiarity with networks and IT security basics, and good communication in English and Malay.
Qualifications
- 1–2 years of experience in a helpdesk or IT support role.
- Strong technical knowledge of Windows and macOS operating systems.
- Familiarity with IT ticketing systems and basic network concepts.
Responsibilities
- Respond to helpdesk tickets via phone, email, and ticketing systems.
- Diagnose and troubleshoot hardware and software issues.
Skills
Tools
Job description
Konica Minolta Business Solutions (M) Sdn Bhd is a leading provider of innovative business solutions and document management services. With a commitment to excellence and customer satisfaction, we deliver cutting‑edge technology and support services that help organisations optimise their operations. Our team is dedicated to providing exceptional service and building lasting relationships with our clients.
We are seeking a dedicated Helpdesk Support professional to join our team in Petaling Jaya, Selangor on a contract basis. In this role, you will be the first point of contact for our users, providing technical assistance and troubleshooting support to resolve IT issues efficiently. This position is critical to maintaining our operational continuity and ensuring user satisfaction across the organisation. You will work in a fast‑paced environment where your technical expertise and customer service skills will directly impact the productivity and experience of our users.
Respond to helpdesk tickets and user support requests via phone, email, and ticketing systems in a timely manner
Diagnose and troubleshoot hardware and software issues, including operating systems, applications, and network connectivity problems
Provide remote and on‑site technical support to resolve user issues effectively
Install, configure, and maintain IT equipment, including computers, printers, peripherals, and other devices
Document all support incidents and resolutions in the helpdesk management system
Escalate complex technical issues to senior technical staff or vendors when necessary
Perform password resets, account provisioning, and basic user administration tasks
Maintain IT assets inventory and ensure accurate records are kept
Provide user training on IT systems and best practices
Support the implementation and maintenance of IT security protocols and company policies
Proven experience in a helpdesk or IT support role, with a minimum of 1-2 years' relevant experience
Strong technical knowledge of Windows and macOS operating systems
Proficiency in troubleshooting hardware and software issues
Experience with IT ticketing and help desk management systems
Knowledge of network basics, including TCP/IP, DNS, and DHCP concepts
Familiarity with mobile device management and support
Excellent problem‑solving and analytical skills
Strong communication skills with the ability to explain technical concepts to non-technical users
Customer service orientation with patience and empathy
Ability to work independently and as part of a team
Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate, or similar qualifications are advantageous
Fluency in English and Malay is preferred
We believe in supporting our team members' professional growth and well-being. We offer a competitive contract remuneration package commensurate with experience. Our work environment promotes collaboration and innovation, and we provide opportunities for skills development through training programmes and certifications. We are committed to maintaining a supportive workplace culture where our employees can thrive and build rewarding careers. We encourage a healthy work‑life balance and provide our team with the tools and support needed to succeed.
Konica Minolta Business Solutions (M) Sdn Bhd (KMBS) has come a long way since the incorporation of City Marketing Sdn Bhd (CMSB) in 1981 as the trading arm of Konica Minolta Business Solutions (S) Pte Ltd, (formerly known as Minolta Singapore Pte. Ltd.). CMSB was initially set‑up to take over control of Minolta Camera business in Malaysia. Consecutive years of growth transformed the company into a viable player in the local Office Automation (OA) industry. CMSB takes on a name change to Minolta Marketing (M) Sdn Bhd in August 1988.
In August 2003, Konica Corporation and Minolta Co., Ltd. integrated their respective managements and established a holding company, Konica Minolta Holdings, Inc., founded on the concept of creating an entirely new corporate group. After the Management integration in October 2003, our Company name was changed to Konica Minolta Business Solutions (M) Sdn Bhd, to reflect a stronger identity.
As Konica Minolta Holdings Inc. applied the technological strength it acquired to steadily expand its business environment whilst progressively globalizing its operations, KMBS became a major force in the local OA industry. Today, KMBS has become one of the largest organizations and has the widest network in the local OA industry with 14 branches throughout Malaysia.
In view of our succession plan, we invite dynamic and suitably qualified individual to fill the above positions in our organisation.
Konica Minolta Business Solutions (M) Sdn Bhd (KMBS) has come a long way since the incorporation of City Marketing Sdn Bhd (CMSB) in 1981 as the trading arm of Konica Minolta Business Solutions (S) Pte Ltd, (formerly known as Minolta Singapore Pte. Ltd.). CMSB was initially set‑up to take over control of Minolta Camera business in Malaysia. Consecutive years of growth transformed the company into a viable player in the local Office Automation (OA) industry. CMSB takes on a name change to Minolta Marketing (M) Sdn Bhd in August 1988.
In August 2003, Konica Corporation and Minolta Co., Ltd. integrated their respective managements and established a holding company, Konica Minolta Holdings, Inc., founded on the concept of creating an entirely new corporate group. After the Management integration in October 2003, our Company name was changed to Konica Minolta Business Solutions (M) Sdn Bhd, to reflect a stronger identity.
As Konica Minolta Holdings Inc. applied the technological strength it acquired to steadily expand its business environment whilst progressively globalizing its operations, KMBS became a major force in the local OA industry. Today, KMBS has become one of the largest organizations and has the widest network in the local OA industry with 14 branches throughout Malaysia.
In view of our succession plan, we invite dynamic and suitably qualified individual to fill the above positions in our organisation.
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