Senior E-commerce Executive

AMOREPACIFIC; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

AMOREPACIFIC MALAYSIA is seeking a results-driven Senior E-commerce Executive to join our team and lead online sales across key marketplaces and direct platforms.

You will develop and implement campaign goals, analyze market trends, plan promotions, optimize user experience, and manage Shopee/Lazada operations across beauty brands such as Laneige, Sulwhasoo, innisfree, and more. The ideal candidate has 3–5 years in e-commerce, a relevant degree, and strong analytical skills to meet sales targets.

Qualifications

• Bachelor degree in a relevant field (E-commerce / Marketing / Business Administration / Mass Communication).
• 3–5 years of experience in E-commerce sales/marketing or platform management.
• Experience in beauty or retail industry is preferred.
• Strong analytical skills and proficiency in MS Office (Excel & PowerPoint).

Responsibilities

• Develop and implement e-commerce campaign goals, e-promotions, and digital marketing strategies to drive traffic, conversions, and revenue.
• Conduct research and provide monthly analysis reports identifying market trends, audience insights, and competitors.
• Plan promotional and advertising campaigns across digital, livestream, social media and online collaborations.
• Continuously optimize the user shopping experience and handle customer inquiries with effective resolutions.
• Manage operational tasks: update product information, images, campaigns, and reporting.
• Plan, execute and optimize promotions to maximize sales and profitability.
• Identify business opportunities through performance analysis and marketplace insights.
• Hands-on experience managing Shopee and Lazada marketplace & B2B operations.
• Experience in beauty, personal care or FMCG categories; Shopee B2B is a plus.

Skills

E-commerce strategy

Digital marketing

Campaign planning

Analytical skills

MS Office (Excel, PowerPoint)

Education

Bachelor Degree in E-commerce / Marketing / Business Administration / Mass Communication

Tools

Shopee Seller Center

Lazada Seller Center

Job description

AMOREPACIFIC MALAYSIA is looking for a results-driven Senior E-commerce Executive to join us

Job Description:

• Developing and implementing e-commerce campaign goals, e-promotions, and digital marketing strategies to increase traffic, conversions, sales, leads and growth of revenues for our brand.
• Conduct research and provide monthly details analysis report by identifying market trends in e-Commerce, target audience, and competitor activities in online market to achieve the sales KPI and improve the business growth.
• Plan promotional and advertising campaigns (digital, livestream, social media and online collaboration activation)
• Continuous improvements to enhance users' shopping experience
• Respond promptly to customer inquiries, handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Responsible for operational tasks which include update various products information, features and images, process order, campaign planning, reporting, etc.
• Plan, execute and continuously optimize promotional mechanics and campaign strategies to maximize sales performance and profitability.
• Identify business opportunities and recommend actionable improvements through performance analysis and marketplace insights.
• Hands-on experience managing Shopee and/or Lazada marketplace & B2B operations.
• Experience in Beauty, Personal Care or FMCG categories is preferred. Experience in Shopee B2B operations is an added advantage

To be successful in this role, you would need to have:

• Bachelor Degree, Post Graduate Diploma, Master Degree in E-commerce / Marketing / Business Administrations / Mass Communication or any relevant field.
• At least 3-5 years of experience and exposure in E-commerce sales / Marketing or Experienced in platform management by handling principal account.
• Prior experience in beauty or retail industry will be an added advantage
• Self-motivated and able to work independently to achieve sales target given.
• Demonstrated strong analytical skills, as well as excellent computer skills, including in MS Office (Excel and Power Point)

How will this career benefit you?

• Competitive compensation and benefits.
• Harmonious working culture with young, vibrant and high performing team!
• You will get familiar with our well-known brands such as Laneige, Sulwhasoo, innisfree, Ryo, Mise-en-Scène, illyoon and Aestura.

Ready to make a change in your career?

You are one step closer to being a part of our growing team!