Senior Data Services Engineer - 24/7 Ops & Automation

Micron Technology, Inc.; Batu Kawan; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Shift rotation

Job summary

Micron Technology, Inc. is seeking a Senior IT Data Services Engineer in Batu Kawan, Penang, Malaysia to provide L2 database support and 24/7 operational coverage. You will install, upgrade, and patch database systems, diagnose issues, manage access and backups, and ensure security and compliance.

You will monitor performance, drive incident metrics, and contribute to automating workflows using AI to improve reliability and efficiency across IT operations.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience with SQL Server and Oracle; Linux/Windows OS basics.
• Proficiency in Java, PowerShell, Python and scripting.
• Ability to manage incidents and service requests with SLA targets.

Responsibilities

• Provide L2 support in incident, request, change and problem management related to database operations.
• Provide 24/7 operational support and participate in major incidents.
• Ensure SLAs for incidents and service requests are met with high quality.
• Monitor breach case targets, MTTR and first level resolution targets.
• Install and upgrade database systems, apply patches and implement changes.
• Diagnose and resolve database errors ensuring high availability.
• Manage database access, backups and security compliance.
• Monitor database performance and analyze cases to prevent recurrence.
• Review and improve database monitoring where required.
• Develop processes and operation procedures and build dashboards/reports.
• Leverage AI to automate workflows and improve IT operations efficiency.

Skills

Incident management

24/7 operational support

SLA management

Effective communication

Team collaboration

Education

Bachelor’s degree in Computer Science / Electrical & Electronics / Software Engineering / Information Systems

Tools

Microsoft SQL Server

Oracle Database

Linux

Windows

Java

PowerShell

Python

Job description

Micron Technology, Inc. is seeking a Senior IT Data Services Engineer in Batu Kawan, Penang, Malaysia to provide L2 database support and 24/7 operational coverage. You will install, upgrade, and patch database systems, diagnose issues, manage access and backups, and ensure security and compliance.

You will monitor performance, drive incident metrics, and contribute to automating workflows using AI to improve reliability and efficiency across IT operations.