Data Services Engineer - 24/7 DB Ops & Automation

Micron; Penang; On-site; MYR 78,000 - 134,000; Full time

Job summary

Micron Technology in Malaysia (Penang) is seeking an L2 database operations support engineer to handle incidents, requests, changes and problems related to database systems. The role requires 24/7 operational coverage and active participation in major incidents.

You will ensure SLAs, high availability, backups, access control, and performance monitoring while building reports and dashboards and exploring AI-driven automation to improve IT operations and service reliability.

Qualifications

• Bachelor's or Master's degree in Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.

Responsibilities

• Provide L2 support for incident, request, change and problem management related to database operations.
• Provide 24/7 operational support and participate in Major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure critical metrics (MTTR, breach case target, first level resolution) are met.
• Install and upgrade database systems, apply patches and changes when required.
• Diagnose and resolve database errors ensuring high availability of databases.
• Manage database access and backups, ensure compliance with database and security standards.
• Monitor database performance and analyze cases to prevent recurring issues.
• Review and improve database monitoring and develop operation procedures.
• Build and manage database reports, visualizations, and dashboards.

Skills

SQL Server

Oracle

Linux

Windows

PowerShell

Python

Java

Education

Bachelor's or Master's in Computer Science / Engineering or related field

Job description

Micron Technology in Malaysia (Penang) is seeking an L2 database operations support engineer to handle incidents, requests, changes and problems related to database systems. The role requires 24/7 operational coverage and active participation in major incidents.

You will ensure SLAs, high availability, backups, access control, and performance monitoring while building reports and dashboards and exploring AI-driven automation to improve IT operations and service reliability.