Senior DB Operations Engineer - 24/7 Incident Response

MICRON MEMORY MALAYSIA SDN. BHD.; Batu Kawan; On-site; MYR 60,000 - 90,000; Full time

Job summary

Micron Memory Malaysia Sdn. Bhd. is seeking an L2 support professional to handle incident, request, change and problem management for database operations.

The role provides 24/7 operational support and participates in major incidents, ensuring SLAs and high-quality service. The candidate should have a degree in CS or related fields and hands-on experience with SQL Server, Oracle, Linux and Windows, plus Java, PowerShell and Python.

Qualifications

• Bachelor's or Master's degree in CS or related field.
• Hands-on experience with SQL Server and Oracle DB.
• Experience with Linux/Windows operating systems and scripting languages.
• Strong oral and written communication skills.
• Flexible to work day and night shifts.

Responsibilities

• Provide L2 support for incident, request, change and problem management in database operations.
• Ensure 24/7 operational support and participate in major incidents.
• Meet SLAs for incidents and service requests with high quality work.
• Monitor breach targets, MTTR and first level resolution targets.
• Install and upgrade database systems, apply patches and changes as required.
• Diagnose database errors and ensure high availability.
• Manage database access, backups and security compliance.
• Monitor performance and analyze cases to prevent recurrence.
• Develop processes and operation procedures; build database reports and dashboards.

Skills

Database operations

Oral communication

Written communication

Teamwork

Education

Bachelor's degree

Master's degree

Tools

Microsoft SQL Server

Oracle Database

Linux

Windows

Java

PowerShell

Python

Job description

Micron Memory Malaysia Sdn. Bhd. is seeking an L2 support professional to handle incident, request, change and problem management for database operations.

The role provides 24/7 operational support and participates in major incidents, ensuring SLAs and high-quality service. The candidate should have a degree in CS or related fields and hands-on experience with SQL Server, Oracle, Linux and Windows, plus Java, PowerShell and Python.