Senior Customer Service Representative (Logistics) - Petaling Jaya

People Profilers Pte Ltd; Selangor; On-site; MYR 42,000 - 64,000; Full time

Job summary

People Profilers Pte Ltd in Petaling Jaya is seeking a Senior Customer Service Representative (Logistics) to manage import/export shipping and ensure on-time deliveries for clients.

You will coordinate with shipping contractors and internal teams, process orders in the warehouse system, and collaborate with the finance department to ensure accurate billing. Strong communication and analytical skills are required; multi-cultural teamwork is a plus. Training provided for those new to the role.

Qualifications

• Diploma in Logistics and Supply Chain management.
• Experience in import/export procedures and documentation.
• Experience in warehousing and logistics operations; cross-functional teamwork.
• Excellent communication and analytical skills; mature and independent.

Responsibilities

• Arrange and coordinate import/export shipping as per client requirements.
• Coordinate with shipping contractors and warehouse operations to ensure timely delivery.
• Fulfill orders and generate reports using the in-house warehouse management system.
• Collaborate with finance to ensure timely and accurate billing.

Skills

Communication skills

Analytical skills

Cross-functional teamwork

Independent work

Multicultural teams

Mature and responsible

Education

Diploma in Logistics and Supply Chain management

Tools

Warehouse Management System (WMS)

Documentation procedures

Job description

Senior Customer Service Representative (Logistics) - Petaling Jaya

Customer Service Representative (Logistics)

Job Scope

• Arrange and coordinate all import and export shipping matters according to clients' requirements.
• Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers.
• Fulfil orders and generate reports using the Company's in-house warehouse management system.
• Collaborate with finance department to ensure timely and accurate billing.

Requirements

• Minimum Diploma in Logistics and Supply Chain management.
• Relevant working experience preferred. Those without experience is welcomed as training provided.
• Experience in import/export procedure and documentation.
• Demonstrated warehousing and logistics operations expertise.
• Ability to work on cross-functional and multicultural teams.
• Meticulous, responsible and positive work attitude.
• Mature and able to work independently with minimal supervision.
• Excellent communication and analytical skills.

We regret that only shortlisted candidates will be notified.