CUSTOMER SERVICE SUPERVISOR (FORWARDING - IMPORT/EXPORT)

SWIFT GROUP OF COMPANIES; Klang City, Port Klang; Sur place; MYR 45 000 - 89 000; Plein temps

Résumé du poste

SWIFT GROUP OF COMPANIES is seeking a Customer Service Supervisor for Forwarding - Import/Export to coordinate logistics across departments and ensure customer satisfaction in Klang. The role emphasizes proactive communication, relationship building, and timely shipment updates.

The ideal candidate will hold a bachelor's degree in logistics or related field and have at least 1 year of logistics experience. Strong English skills, independence, and a team-oriented mindset are essential for success.

Qualifications

• Bachelor's degree in Logistics or related field is required.
• At least 1 year of experience in logistics or a related role is preferred.
• Excellent interpersonal and communication skills in English.
• Ability to work independently, multi-task, and meet deadlines.
• Positive, proactive, and team-oriented attitude.

Responsabilités

• Liaise, coordinate and follow up with forwarding, haulage, transport and finance to meet customer expectations.
• Provide courteous and professional service to all customer enquiries and requests.
• Build positive relationships with customers for retention and growth.
• Update customers on daily schedules and progress of inbound and outbound shipments.
• Monitor service levels and present KPI reports to customers.
• Resolve service issues by clarifying complaints, identifying causes, and providing solutions.
• Keep customers informed of delays or abnormalities in shipments.
• Track shipment progress and documentation with multiple parties including government authorities to ensure smooth clearance.
• Perform ad-hoc tasks as required by management.

Connaissances

Interpersonal skills

English communication

Multitasking

Organization

Team player

Problem solving

Formation

Bachelor's Degree in Logistics or related field

Description du poste

CUSTOMER SERVICE SUPERVISOR (FORWARDING - IMPORT/EXPORT)

Liaise, coordinate and follow up closely with all related internal departments such as forwarding, haulage, transport and finance to ensure customers’ expectations are met and all customers’ requests are completed as agreed.

Provide courteous and professional service to all enquiries and requests for services from customers at all times

Build positive relationship with customer for customer retention and growth of new business

Update customers on the daily schedule as arranged and keep customers’ updated on the progress of their both inbound and outbound shipments

Monitor and ensure agreed service level are met and meeting with customer to KPI reports presentation

Resolve services issues by clarifying customers’ complaints, determining the cause of the problem and provide the best solution to resolve the issues.

Keep customers updated should there be any delays or abnormalities to their shipments.

Keeping track of shipment progress and documentation with various parties including government authorities to ensure smooth shipment clearance and cargo deliverable as required.

Perform any ad-hoc tasks as and when required by the management.

Requirements

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Logistics or equivalent.

At least a minimum of 1 year of related working experience in logistics industry / related field is highly preferred for this position.

Good interpersonal skills and able to interact with people from all levels.

Good communication skills in English.

Able to work independently, multi-task, organized, meticulous, result-orientated and able to meet deadlines.

Resourceful, proactive and able to work in a fast, dynamic and challenging environment.

Positive working attitude and good team player.

Must be willing to work in Taman Intan, Klang.

We are a fastest growing fully integrated logistics provider, is consistently ranked as the top hauliers in Port Klang with the largest market share in terms of twenty-foot equivalent unit (TEU) volume.

The Group offers logistics solutions ranging from haulage, freight forwarding, project logistics, warehouse and yard management, specialised transportation, consolidation of cargo, cross border trucking, container depot services, inland distribution, ship husbandry and commercial vehicles repair and maintenance.

The Group is Multimodal Transport Operator (MTO) and PETRONAS license holders.

The Group is servicing customers worldwide and comply to global standards as well as meeting all the required industry standards as follows:

• Transported Asset Protection Association (TAPA) Truck Security Requirements (TSR) Level 2 security certification for road transportation
• ISO 9001:2015 for Quality Management System

We are a fastest growing fully integrated logistics provider, is consistently ranked as the top hauliers in Port Klang with the largest market share in terms of twenty-foot equivalent unit (TEU) volume.

The Group offers logistics solutions ranging from haulage, freight forwarding, project logistics, warehouse and yard management, specialised transportation, consolidation of cargo, cross border trucking, container depot services, inland distribution, ship husbandry and commercial vehicles repair and maintenance.

The Group is Multimodal Transport Operator (MTO) and PETRONAS license holders.

The Group is servicing customers worldwide and comply to global standards as well as meeting all the required industry standards as follows:

• Transported Asset Protection Association (TAPA) Truck Security Requirements (TSR) Level 2 security certification for road transportation
• ISO 9001:2015 for Quality Management System