Senior Customer Service Executive (Power Tool)

JOINTHIRE SINGAPORE PTE. LTD.; Subang Jaya; On-site; MYR 54,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Annual leave

Medical and insurance benefits

Job summary

JOINTHIRE SINGAPORE PTE. LTD. is seeking a Senior Customer Service Executive (Power Tool) to manage inquiries, process orders, and coordinate deliveries for professional users in Malaysia.

You will liaise with branches, Purchasing and Warehouse, prepare DOs and invoices, handle complaints, and generate weekly Power BI reports, with a Monday–Friday 9am–6pm schedule.

Qualifications

• Diploma in any field.
• At least 3 years of customer service and order coordination experience.
• Proficient in Microsoft Excel and Word; experience with ERP systems or Power BI is an advantage.
• Strong communication and coordination skills to liaise with internal departments and customers.
• High attention to detail with accuracy in task execution.
• Proficiency in English and Bahasa Malaysia; Mandarin is an advantage to liaise with Mandarin-speaking stakeholders.

Responsibilities

• Handle customer interactions via telephone, email, instant chat, or in-person (including walk-in customers) in a professional manner.
• Respond promptly to customer inquiries related to products, pricing, delivery information, and complaints.
• Process customer orders, application forms, and various requests accurately and efficiently.
• Prepare pick lists, delivery orders (DO), and invoices in a timely manner.
• Follow up on backorders and coordinate delivery arrangements.
• Liaise with branches, Purchasing and Warehouse departments to check stock availability and arrange stock transfers.
• Handle customer complaints by investigating issues, completing Customer Complaint Forms, and submitting Credit Note (CN) applications.
• Prepare weekly and monthly reporting via Microsoft Power BI.

Skills

Customer service

Order coordination

Communication

Attention to detail

English & Bahasa Malaysia

Education

Diploma in any field

Tools

MS Excel

MS Word

Power BI

ERP systems

Job description

Senior Customer Service Executive (Power Tool)

A regional sales subsidiary of a global power tool manufacturer, this company provides a comprehensive range of portable electric tools and cordless equipment for professional and industrial use. Its product lineup spans drilling, cutting, grinding, fastening, and outdoor power equipment, supported by multiple advanced battery platforms offering varying voltage levels. With a strong emphasis on cordless technology, the company promotes zero-emission and dust-free work environments, catering primarily to construction, woodworking, and metalworking professionals across the local market.

Job Description

Handle customer interactions via telephone, email, instant chat, or in-person (including walk-in customers) in a professional manner

Respond promptly to customer inquiries related to products, pricing, delivery information, and complaints

Process customer orders, application forms, and various requests accurately and efficiently

Prepare pick lists, delivery orders (DO), and invoices in a timely manner

Follow up on backorders and coordinate delivery arrangements

Liaise with branches, Purchasing, and Warehouse departments to check stock availability and arrange stock transfers

Handle customer complaints by investigating issues, completing Customer Complaint Forms, and submitting Credit Note (CN) applications

Prepare weekly and monthly reporting via Microsoft Power BI

Working hours: Monday to Friday 9am - 6pm

Job Requirements

Minimum Diploma qualification in any field

At least 3 years of experience in customer service and order coordination

Proficient in Microsoft Excel and Word; experience with ERP systems or Power BI is an advantage

Strong communication and coordination skills to liaise with internal departments and customers

High attention to detail with strong accuracy in task execution

Proficient in English and Bahasa Malaysia; proficiency in Mandarin is an advantage to liaise with Mandarin-speaking stakeholders

Compensation

• Performance bonus
• Annual leave
• Medical and insurance benefits