Customer Service, Exec/Senior - (Industrial)

Mason & Co; Subang Jaya; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Hands-on CS & sales support experience

Power BI reporting exposure

Job summary

Mason & Co is seeking an Executive/Sr. Exec Customer Service to manage end-to-end customer service operations, including inquiries, order processing, complaints, delivery coordination and stock management.

You will handle inquiries across multiple channels, process orders and invoices, resolve complaints and coordinate with branches and warehouses to ensure timely deliveries. Power BI reports and CRM pricing management are part of the role.

Qualifications

• Proficient in Excel and Word; ERP experience is an added advantage.
• Strong attention to detail with good accuracy and organizational skills.
• Team-oriented, adaptable and able to work in a collaborative environment.
• Excellent interpersonal and communication skills in English and Bahasa Malaysia; Chinese is a plus.

Responsibilities

• Handle customer enquiries and orders via phone, email, chat and walk-in channels with prompt, professional service.
• Process orders, invoices, delivery orders and related requests accurately and efficiently.
• Address and follow up on customer complaints, coordinating with relevant departments for timely resolution.
• Coordinate with branches, Purchasing and Warehouse teams on stock availability and delivery arrangements.
• Maintain accurate customer and transaction records including verification, credit notes and stock adjustments.
• Prepare weekly and monthly reports using Power BI and manage promotional pricing through the CRM system.

Skills

Excel

Word

ERP

Attention to detail

Communication

Tools

Power BI

Job description

This employer is a well-established and leading distributor of premium power tools, outdoor power equipment, and engineering accessories.

About the Job

Looking for a Executive/Sr. Exec Customer Service who handle end-to-end customer service operations, including customer enquiries, order processing, complaints, delivery coordination and stock management.

Job Responsibilities:

• Handle customer enquiries and orders through phone, email, chat and walk-in channels, ensuring prompt and professional service.
• Process customer orders, applications, invoices, delivery orders and related requests accurately and efficiently.
• Handle and follow up on customer complaints, coordinating with relevant departments to ensure timely resolution.
• Coordinate with branches, Purchasing and Warehouse teams on stock availability, transfers, backorders and delivery arrangements.
• Maintain accurate customer and transaction records, including customer verification, credit notes and stock adjustments.
• Prepare weekly and monthly reports using Microsoft Power BI and manage promotional pricing through the CRM system.

Requirements:

• Proficient in Microsoft Excel and Word; ERP experience is an added advantage.
• Strong attention to detail with good accuracy and organizational skills.
• Adaptable, responsive and able to work well in a team environment.
• Pleasant personality with strong interpersonal and communication skills.
• Proficient in English and Bahasa Malaysia; Chinese language skills are an added advantage to meet the job requirement.

What’s on offer:

• Opportunity to gain hands-on experience in customer service & sales support operation.
• Competitive remuneration (overall package up to RM 6,000/month)