Client Relationship Executive

Owner Auction (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Owner Auction (M) Sdn Bhd in Kuala Lumpur is seeking a customer-focused support executive to handle inbound and outbound calls, understand our services, and learn our product details. You will track and follow up with prospects and help convert them into new sales.

The role requires at least a Diploma and 1 year in customer service or telecom, with strong English and Malay, and good data entry skills. Mandarin is a plus. A hardworking attitude and willingness to learn are essential.

Qualifications

• Diploma required or higher preferred.
• 1 year of experience in Customer Service/Telecommunications preferred.
• Hardworking, positive attitude and committed to work.
• Proficient in data entry and computer tasks.

Responsibilities

• Attend to incoming and outgoing calls.
• Develop strong understanding of our business to introduce our services.
• Learn details about our product and service offerings.
• Track and follow-up with potential customers, and convert to new sales.
• Identify and research potential clients.
• Coordinate with sales teams to develop mutually beneficial proposals.
• Good interpersonal and communication skills; with the ability to converse well in English & Bahasa Malaysia.

Skills

Customer service

Communication

Data entry

Multitasking

English

Malay

Mandarin (beneficial)

Education

Diploma

Tools

Computer Data Entry

Job description

• 1. Attend to incoming and outgoing calls
• 2. Develop strong understand of our business to introduce our services
• 3. Learn details about our product and service offerings
• 4. Track and follow-up with potential customers, and convert to new sales
• 5. Identify and research potential clients
• 6. Coordinate with sales teams to develop mutually beneficial proposals
• 7. Good interpersonal and communication skills; with the ability to converse well in English & Bahasa Malaysia

Requirements

• 1. Candidate must possess minimum Diploma, higher will be advantaged
• 2. At least 1 Year(s) of working experience, preferably in Customer Service/ Telecommunications industries
• 3. Hardworking, positive attitude and committed to work
• 4. Computer Data Entry Knowledge
• 5. Able to multi-task & willing to learn
• 6. Able for Daily Task Complete
• 7. Required language(s): English & Malay; knowledge of Mandarin would be beneficial.