Senior Customer Programs Lead - Orders & Commercial

Ultra Clean Technology; Penang; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Ultra Clean Technology in Penang, Malaysia, is seeking a Customer Program Manager to drive end-to-end order management for production, NPI, and RMA, while handling the related commercial activities such as quotes, receivables, and credits.

You will own the daily order and production scheduling, coordinate with cross-functional teams, and push for on-time delivery targets (98% site, 85% customer). This role requires leadership across CPM levels and strong ERP proficiency.

Formación

• Experience following documented order management and commercial procedures.
• Ability to redline and renegotiate contracts and pricing with customers.
• Proven track record in coordinating order management with ERP systems and production schedules.
• Strong communication for internal escalations and customer-facing interactions.

Responsabilidades

• Own all order management deliverables to meet on-time delivery goals.
• Coordinate production scheduling and shipping blocks within ERP and with customers.
• Prepare quotes and manage commercial activities including invoicing and claims.
• Negotiate pricing changes and maintain daily production schedules.
• Lead cross-functional teams to align on customer needs and forecast accuracy.

Conocimientos

Order management

Commercial management

ERP system

Forecasting

Cross-functional teamwork

Herramientas

ERP system

Descripción del empleo

Ultra Clean Technology in Penang, Malaysia, is seeking a Customer Program Manager to drive end-to-end order management for production, NPI, and RMA, while handling the related commercial activities such as quotes, receivables, and credits.

You will own the daily order and production scheduling, coordinate with cross-functional teams, and push for on-time delivery targets (98% site, 85% customer). This role requires leadership across CPM levels and strong ERP proficiency.