Senior Global Account Operations Lead

UCT; Seberang Perai; On-site; MYR 180,000 - 240,000; Full time

Job summary

Ultra Clean Technology in Malaysia is seeking a Manager, Account Operations to build and manage strategic customer relationships across manufacturing sites and applications. You will oversee projects from initiation to delivery, coordinate cross-functional teams, and ensure on-time, within-risk delivery while maintaining high quality and customer satisfaction.

The role requires 8+ years in sales, account management or business development in manufacturing, strong communication, Excel/PowerPoint

Qualifications

• Experience in sales, account management and/or business development in manufacturing.
• Minimum 8 years in the field.
• Experience leading cross-functional teams.
• Strong verbal and written communication.
• Ability to analyze data for decision making.

Responsibilities

• Manage customer expectations and escalations with the CBO team.
• Lead cross-functional teams to identify delivery risk to customers.
• Develop and monitor risk mitigation strategies and coordinates root-cause actions.
• Lead projects to resolve problems and support process improvements.
• Develop timely reports and KPIs for material delivery challenges.
• Analyze data to support business objectives and quality solutions.
• Escalate gaps and risks until resolved.
• Define, develop, and commercialize new projects with segment strategy.
• Coordinate efforts for projects at account level.
• Position new value propositions at target accounts and communicate market value.
• Develop relationship maps across accounts focusing on engineering, technology, id and sales.
• Provide monthly sales forecasting and communicate progress weekly/monthly with recommendations.

Skills

Leadership

Communication

Analytical thinking

Cross-functional teamwork

Excel

PowerPoint

Negotiation

Data analysis

Education

BS in Business, engineering or equivalent

MBA preferred

Tools

Excel

PowerPoint

Job description

Ultra Clean Technology in Malaysia is seeking a Manager, Account Operations to build and manage strategic customer relationships across manufacturing sites and applications. You will oversee projects from initiation to delivery, coordinate cross-functional teams, and ensure on-time, within-risk delivery while maintaining high quality and customer satisfaction.

The role requires 8+ years in sales, account management or business development in manufacturing, strong communication, Excel/PowerPoint