Senior Cloud Operations Engineer, Managed Services

NTT; Selangor; On-site; MYR 90,000 - 130,000; Full time

Job summary

NTT DATA is seeking a Cloud Managed Services Engineer (L3) to join our on-site team in Malaysia. The role focuses on proactive incident management, cloud infrastructure configuration, testing, and ongoing optimization to ensure high availability and performance for clients.

You will work across Windows and Linux environments, coordinate with vendors, and contribute to disaster recovery planning and execution. A strong ITIL background and excellent communication across cultures are essential.

Qualifications

• Extensive experience in medium to large ICT organizations in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.

Responsibilities

• Identify and resolve cloud-based incidents and problems to minimize disruptions.
• Configure, install, test, and manage client infrastructure to ensure operational readiness.
• Conduct necessary checks, apply monitoring tools, respond to alerts, and log issues promptly.
• Investigate third-line support calls, perform root-cause analysis, and coordinate with vendors.
• Provide on-site technical support and coordinate with third-party vendors as needed.
• Review incidents and service requests monthly to identify quality improvements.
• Provide proactive feedback to clients and update all systems and portals.
• Identify opportunities for work optimization, including automation.
• Manage and implement projects within your technology domain to meet client timelines.
• Implement and test disaster recovery functions to ensure data protection and business continuity.

Skills

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware

Storage Administration

Vendor management

Communication skills

Project planning

Disaster recovery

Active listening

Education

Bachelor's degree in Information Technology/Computing

Job description

NTT DATA is seeking a Cloud Managed Services Engineer (L3) to join our on-site team in Malaysia. The role focuses on proactive incident management, cloud infrastructure configuration, testing, and ongoing optimization to ensure high availability and performance for clients.

You will work across Windows and Linux environments, coordinate with vendors, and contribute to disaster recovery planning and execution. A strong ITIL background and excellent communication across cultures are essential.