Senior Cloud MSP Engineer (L3) — Incident & Automation

NTT DATA, Inc.; Cyberjaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

NTT DATA, Inc. in Cyberjaya is seeking a Cloud Managed Services Engineer to provide top-tier managed services. In this role, you will utilize your technical expertise to resolve cloud-based incidents, manage client infrastructure, and ensure service efficiency.

Your responsibilities include coordinating with third parties, analyzing incidents, and optimizing workflows. A bachelor's degree in IT is required, along with extensive experience in managed services and ITIL processes. NTT DATA promotes a diverse, inclusive workplace.

Qualifications

• Extensive experience in an engineering function within a medium to large ICT organization.
• Proven experience in managed services.
• Ability to plan activities and adapt to changing circumstances.
• Active listening skills for positive client experience.

Responsibilities

• Provide top-tier managed services, resolving cloud-based incidents.
• Configure, install, test, and manage client infrastructure.
• Conduct necessary checks, apply monitoring tools, and respond to alerts.
• Investigate third-line support calls and collaborate with vendors.
• Perform random reviews of incidents and recommend improvements.
• Manage projects within your technology domain and ensure disaster recovery.

Skills

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware

Storage Administration

Strong communication skills

Collaboration with vendors/third parties

ITIL processes knowledge

Education

Bachelor's degree in Information Technology/Computing

Job description

NTT DATA, Inc. in Cyberjaya is seeking a Cloud Managed Services Engineer to provide top-tier managed services. In this role, you will utilize your technical expertise to resolve cloud-based incidents, manage client infrastructure, and ensure service efficiency.

Your responsibilities include coordinating with third parties, analyzing incidents, and optimizing workflows. A bachelor's degree in IT is required, along with extensive experience in managed services and ITIL processes. NTT DATA promotes a diverse, inclusive workplace.