Senior Cloud Managed Services Engineer — Bilingual JP/EN

NTT DATA, Inc.; Cyberjaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

NTT DATA, Inc. is searching for a Bilingual Cloud Managed Services Engineer (L3) based in Cyberjaya, Malaysia. This role involves providing managed services to clients, with a focus on proactive incident resolution in cloud environments. The ideal candidate will have a strong technical background, fluent communication skills in Japanese and English, and experience in service delivery.

The position requires participation in pre-sales engagements and ensuring high quality of service delivery in post-sales operations. Candidates who are passionate about technology and client success are encouraged to apply.

Qualifications

• Ability to communicate clearly with technical and non-technical audiences.
• Experience in managing complex cloud incidents and service delivery.
• Fluency in both English and Japanese.

Responsibilities

• Act as a technical authority during pre-sales engagements.
• Ensure client infrastructure is operational per agreed designs.
• Proactively identify and resolve cloud incidents.

Skills

Strong communication of technical concepts

Active listening and stakeholder management

Customer-centric mindset

Commercial awareness

Education

Bachelor’s degree in Information Technology or related discipline

Japanese Language proficiency certification (JLPT N2)

Tools

Cloud certifications

Networking certification

Job description

NTT DATA, Inc. is searching for a Bilingual Cloud Managed Services Engineer (L3) based in Cyberjaya, Malaysia. This role involves providing managed services to clients, with a focus on proactive incident resolution in cloud environments. The ideal candidate will have a strong technical background, fluent communication skills in Japanese and English, and experience in service delivery.

The position requires participation in pre-sales engagements and ensuring high quality of service delivery in post-sales operations. Candidates who are passionate about technology and client success are encouraged to apply.